We are seeking a dedicated and proactive individual to take on a client-facing position within our dynamic team. The ideal candidate will excel in building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
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Manage a portfolio of clients, ensuring a high level of customer satisfaction.
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Develop and maintain long-term relationships with clients through regular communication and support.
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Identify opportunities for upselling and cross-selling services to enhance client value.
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Collaborate with internal teams to ensure seamless service delivery and address client concerns.
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Prepare and present reports on account performance and client feedback.
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Proven experience in account management or a similar role.
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Excellent communication and interpersonal skills.
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Strong organisational skills and attention to detail.
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Ability to work independently and as part of a team.
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Proficiency in CRM software and Microsoft Office Suite.
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Experience in a related industry.
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Knowledge of digital marketing trends.
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Fluency in an additional language.
