Job Summary
Energize your career by joining our dynamic IT support team! As an IT Support specialist, you will be the frontline hero responsible for maintaining the health and efficiency of our organization’s technology infrastructure. Your enthusiasm and technical expertise will help ensure seamless operations, resolve technical issues swiftly, and empower our team to work at their best. This role offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.
Responsibilities
- Provide prompt and professional technical assistance to employees experiencing hardware, software, or network issues
- Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems efficiently
- Install, configure, and update computer systems, applications, and security patches to ensure optimal performance
- Maintain accurate records of support requests, resolutions, and system configurations in the ticketing system
- Assist with onboarding new employees by setting up workstations and providing initial technical orientation
- Monitor network performance and security alerts to identify potential issues before they escalate
- Collaborate with IT team members on larger projects such as system upgrades or infrastructure improvements
Qualifications
- Proven experience in IT support or a related technical role with a strong customer service orientation
- Solid understanding of Windows and macOS operating systems, as well as common productivity software suites
- Familiarity with networking fundamentals including Wi-Fi, LAN/WAN configurations, and troubleshooting connectivity issues
- Ability to diagnose hardware malfunctions and perform basic repairs or escalate as needed
- Excellent communication skills to explain technical concepts clearly to non-technical users
- Certifications such as CompTIA A+ or Network+ are preferred but not mandatory
- Strong problem-solving skills with a proactive approach to resolving issues quickly
Join us in delivering exceptional technology support that keeps our organization running smoothly! We are committed to fostering an inclusive environment where your skills grow and your contributions make a real difference.
Pay: £25,420.00-£48,170.74 per year
Benefits:
- Life insurance
- Private dental insurance
- Private medical insurance
Work Location: In person
