Overview
Join our dynamic team as an Appointment Coordinator and be the vital link that ensures seamless scheduling and communication with clients. This energetic role offers an exciting opportunity to engage with diverse customers, manage appointment bookings efficiently, and support our sales team. Your proactive approach and excellent communication skills will help us deliver exceptional service while driving operational success.
Duties
- Coordinate and schedule appointments with clients via phone, email, and CRM software to optimise daily operations through outbound communication
- Manage inbound telemarketing calls, providing information and booking consultations or meetings as needed
- Utilise our bespoke CRM tool to update client records, track interactions, and ensure data accuracy
- Communicate clearly ensuring all scheduling details are understood
- Collaborate with sales teams to confirm appointments, follow up on cancellations or reschedules, and maximise client engagement
- Maintain organised appointment calendars, send reminders, and handle rescheduling requests promptly
- Support the team by generating reports on appointment activity and assisting with administrative tasks related to scheduling
Experience
- Proven experience in B2B sales or telemarketing environments demonstrating strong persuasive communication skills
- Familiarity with CRM software platforms for managing client interactions
- Excellent verbal and written communication skills
- Prior experience in appointment setting or scheduling roles is highly desirable
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Strong organisational skills with a proactive attitude toward problem-solving and customer service excellence
Join us as an Appointment Coordinator and be part of a vibrant team dedicated to delivering outstanding service through effective scheduling, communication, and client engagement. Your enthusiasm and expertise will help us create memorable experiences for every customer!
Pay: From £26,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
Work Location: In person
