ROLE: Service Delivery Agent
HOURS: 40 per week
LOCATION: Birmingham, West Midlands, England, B37 7ES
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Delivery Agent who will manage the flow of service requests to ensure a continuous, efficient service that meets customer needs while making full use of available systems, information, and resources.
Role Responsibilities:
Manage incoming requests and generate work orders and task documentation to support service delivery teams
Maintain and update planning and scheduling systems to ensure accurate, real-time data and contract alignment
Monitor performance against SLAs, ensuring timely input and output of helpdesk data
Engage with customers, handling queries and complaints while clearly explaining options and services
Schedule resources effectively, ensuring optimal utilisation of skills and efficient delivery of activities
Required Qualifications: applicants must meet the below defined requirements for the role:
Ability to work under pressure and meet challenging deadlines while managing workloads effectively
Strong organisational and system management skills, with attention to detail
Excellent communication skills with experience in customer interaction and stakeholder engagement
Ability to interpret and manage operational data, documentation, and processes
What's in it for you?
Opportunity to work in a fast-paced, customer-focused environment
Development and training to support career growth
Be part of a team that values collaboration, efficiency, and service excellence
There's a place for you at Mitie, join us today!
