Queen's Park Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 20-25 hours a week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Signposting patients and consulting with members of the practice team
- Making patient appointments or answering patient queries face-to-face
- Handing completed repeat prescriptions to patient and checking names and address
- Covering all reception positions as necessary
- Processing appointment requests for future appointments from patients by telephone and in person
- Dealing with visit requests
- Opening up premises at the start of the day when first to arrive, de-activating alarm and making all necessary preparations to receive patients
- When last to leave, at the end of the day, ensuring that the building is totally secured, internal lights and computers are off, and the alarm is activated
- Having a thorough knowledge of all practice procedures
- Work in accordance with written protocols
- Checking and completing tasks as required
- E-mailing, scanning and photocopying, as requested
- Undertaking prescription administration duties, including the processing of repeat, acute, and weekly prescription requests on designated days, ensuring accuracy and adherence to practice prescribing protocols
- Managing prescription-related tasks and workflow within the clinical system, ensuring requests are actioned, assigned, and completed in a timely manner
- Clearing rooms after surgeries
- Checking and restocking clinical rooms with stationery stock on a regular basis
For further detail, please see the attached job description.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
We are a very long-established practice working across two sites in Bedford, looking after 12,500+ patients. We are also care-taking another local practice in Bedford, with a list size of 9,000+ patients.
SystmOne clinical system
Rated “Good” by CQC
High QOF achievers
Friendly nursing and administrative support
Development of special interests encouraged
Training supported
Attractive salary and terms and conditions
6 months mutual assessment period
We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and we are a training practice. We “grow our own” staff and are developing advanced nurse practitioners and healthcare support workers. Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
