Job Summary
We are seeking a practical, customer-focused leadership role supporting the smooth daily running of a busy café.
Hours: 4 to 5 days a week, including 2 out of 4 weekends. Normal hours between 8.30am and 5.00pm.
Role Summary:-
The Café Supervisor is responsible for supporting the day-to-day operation of the café, ensuring excellent customer service, high standards of food presentation, and full compliance with food hygiene, health and safety, and cash-handling procedures. The role is hands-on and requires the postholder to lead by example, supervise team members during shifts, maintain a welcoming environment, and support the Café Manager with stock control, training, and operational standards
Key Responsibilities
- Oversee the smooth running of daily café operations, including opening, service, and closing procedures.
- Provide friendly, professional and efficient customer service, resolving customer queries or complaints calmly and appropriately.
- Supervise, motivate and support café team members during shifts, ensuring tasks are clearly allocated and completed to standard.
- Prepare and serve food and beverages in line with menu specifications, presentation standards and allergen requirements.
- Maintain high standards of cleanliness, hygiene and organisation across the café, kitchen, counter, seating and storage areas.
- Ensure food safety procedures are followed, including temperature checks, stock rotation, allergen awareness, cleaning records and waste monitoring.
- Monitor stock levels, receive deliveries, rotate stock correctly and support ordering to minimise shortages and waste.
- Handle cash, card transactions and end-of-day reconciliation in line with company procedures.
- Support staff training, onboarding and ongoing coaching in customer service, food handling, barista skills and compliance procedures.
- Assist with rota planning, shift cover and communication between the café team and management.
- Support seasonal promotions, menu changes, events or catering requirements as needed
- Report maintenance issues, incidents, stock concerns, customer feedback and operational risks to the Café Manager promptly.
Experience & Skills
Essential
- Previous experience in a café, hospitality, catering, retail or customer-facing food service environment.
- Strong customer service skills and a warm, approachable manner.
- Ability to supervise a small team and lead by example during busy service periods.
- Good organisational skills, with the ability to prioritise tasks and maintain standards under pressure.
- Understanding of food hygiene, health and safety, allergen awareness and safe working practices.
- Confident handling cash, card payments and basic daily records.
- Reliable, flexible and willing to work weekends, bank holidays or occasional evenings where required.
- Clear communication skills and the ability to work positively with colleagues, customers and suppliers.
Desirable
- Food Hygiene Level 2 or equivalent qualification.
- Barista experience or confidence using commercial coffee equipment.
- Experience with stock control, ordering, rota support or training new team members.
- First aid, fire marshal or other relevant workplace training.
- Experience supporting events, catering functions or seasonal promotions.
- Proven experience in restaurant or hospitality environments, preferably with supervisory or team management responsibilities.
What Success Looks Like
- Customers receive a consistently welcoming, efficient and high-quality café experience.
- The café is clean, well-stocked, safe and ready for service each day.
- Team members are clear on their duties, supported during shifts and confident in following procedures.
- Food and drink are prepared, displayed and served to agreed standards.
- Records relating to stock, cleaning, temperatures, allergens, cash and training are accurate and up to date.
Equal Opportunities
We are committed to creating an inclusive and welcoming workplace. We encourage applications from candidates with different backgrounds, experiences and perspectives, and we will make reasonable adjustments during the recruitment process where required.
Pay: From £14.00 per hour
Benefits:
- Discounted or free food
- Free parking
Work Location: In person
