Join us on a mission to do business differently.
Glow Homes is a growing home energy company designing and delivering intelligent energy systems for homeowners, bringing together solar, battery storage, EV charging and smart energy technology around the individual home and the people who live there.
But how we do business matters just as much to us as what we do.
Customer experience is at the heart of Glow Homes, and we're building a business that puts people, quality and community first.
We're now looking for a Customer & Business Development Executive to become an important part of the customer-facing side of Glow Homes and work closely with our Founder & CEO as the business grows.
This is a commercial role. But it isn't traditional sales.
We don't believe homeowners need to be "sold" solar panels, batteries or home energy technology.
We believe they should be listened to, properly informed and given the expertise and confidence to make the right decision for their home.
We're looking for an exceptional people person. Someone warm, positive and naturally engaging. A brilliant communicator who can make people feel comfortable while remaining professional, knowledgeable and commercially aware.
Think less traditional salesperson and more premium design consultant.
Our customers are making a significant investment in their homes. We want the experience to feel considered, personal and educational – much like working with an interior designer, architect or premium kitchen designer.
You'll take the time to understand the customer, their home, their lifestyle and what they're hoping to achieve. You'll then help them understand their options and confidently guide them through their journey with Glow Homes.
No pressure. No hard sell.
Just great conversations, genuine expertise and an exceptional customer experience.
What you'll be doing
You'll play an important role in both looking after our customers and helping grow the business.
Your responsibilities will include:
- Speaking with new customers and understanding what has prompted their interest in home energy.
- Building genuine relationships and providing a warm, professional first experience of Glow Homes.
- Holding customer consultations by telephone, video and face-to-face.
- Asking the right questions to understand the customer's home, lifestyle, energy usage and longer-term plans.
- Explaining solar, battery storage, EV charging and home energy systems in a clear and accessible way.
- Working alongside our technical and operations team to help develop the right solution for each customer.
- Presenting proposals and quotations and confidently talking customers through their options.
- Following up enquiries and opportunities in a professional, considered and timely way.
- Managing customer relationships through the decision-making stage of their journey.
- Maintaining accurate customer and opportunity information within our CRM and business systems.
- Developing relationships with local businesses, professional partners, introducers and referral partners.
- Identifying and developing new business opportunities.
- Representing Glow Homes at networking, community and industry events.
- Getting involved with Glow Networks and our wider community activity.
- Helping develop referral and partnership opportunities as the business grows.
- Working closely with our Founder & CEO and wider team to continually improve the Glow customer experience.
Who we're looking for
Experience matters, and the salary range reflects that, but we're deliberately open-minded about where the right person might come from.
You might already have significant experience in customer experience, consultative sales or business development.
Alternatively, you may come from property, interiors, kitchens, architecture, design, premium retail, automotive, hospitality or another environment where building relationships and helping customers make considered purchasing decisions is important.
Experience in solar or renewable energy would be useful, but it isn't essential.
For us, attitude, aptitude and personality matter enormously.
You'll probably thrive at Glow if you are:
- Naturally warm, positive and engaging.
- A genuinely great communicator who enjoys talking to people.
- Confident without being pushy.
- Professional, credible and well-presented.
- Someone who listens properly rather than simply waiting for their turn to speak.
- Able to build rapport with a wide variety of people.
- Curious and comfortable asking intelligent questions.
- Commercially aware and comfortable progressing an opportunity.
- Calm and credible when discussing significant purchasing decisions.
- Comfortable learning technical information and explaining it simply.
- Highly organised and disciplined about communication and follow-up.
- Comfortable using CRM systems and technology.
- Proactive and happy developing new relationships and opportunities.
- Someone who takes ownership and wants to make things happen.
- Someone people genuinely enjoy dealing with.
What you'll learn
We don't expect you to arrive knowing everything about home energy.
We'll provide training and support to help you develop a strong understanding of:
- Solar PV
- Home battery storage
- EV charging
- Smart home energy management
- Electricity tariffs and energy usage
- Home energy system design
- Customer proposals and quotations
- The Glow Homes customer journey
- Our wider products, technology and partner network
The objective isn't to turn you into an engineer.
It's to give you enough knowledge and confidence to have intelligent conversations, answer questions clearly and become a trusted guide for our customers.
Business development
While customer experience is at the heart of the role, there is also a genuine business development opportunity.
Glow Homes is building relationships across local communities, businesses, property professionals, architects, designers and other organisations.
You'll help us develop those relationships, create new introductions and opportunities, represent the company at events and become an important face of the Glow Homes brand.
We're looking for someone who is comfortable creating conversations, not just waiting for the phone to ring.
Why join Glow Homes?
We're building Glow Homes for the long term, and we're looking for someone who wants to become an important part of that journey.
You'll work closely with our Founder & CEO and have exposure to many different areas of the business rather than being confined to a narrow sales function.
As Glow grows, we want this role to grow too.
That means the opportunity to take on increasing responsibility, develop professionally and potentially play a significant role in the future commercial and customer experience side of the company.
We're also building a company that believes businesses should contribute positively to the communities they serve.
Salary & benefits
- £32,000–£45,000 per annum, depending on experience
- Performance-related bonus
- Full-time, Monday to Friday
- Private healthcare following successful completion of the six-month probationary period
- Ongoing training and professional development
- Technical training in home energy systems
- Genuine opportunity for career progression as Glow Homes grows
- Involvement across the wider business, community initiatives and Glow Networks
Above all else
We're looking for the right person.
Someone with personality. Someone positive, capable, curious and commercially switched-on. Someone who can sit down with a homeowner and make what could otherwise feel like a complicated purchasing decision feel straightforward, enjoyable and exciting.
You don't need to arrive knowing everything about solar or home energy.
We can teach you the technology.
What matters most is how you communicate, how you treat people, your willingness to learn and the standard of experience you want to give every customer.
If that sounds like you, we'd love to hear from you.
Pay: £32,000.00-£45,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
