Field Service Technician
Walsall, West Midlands WS2 7EB (with travel across the UK and Ireland) · Permanent, Full-time · £32,000–£36,000 per year
Parsons is a leading designer, manufacturer, installer and maintainer of fume & odour scrubbing equipment, working across a wide range of industries to deliver specialist air pollution control solutions. We're looking for a Field Service Technician to maintain and service gas scrubbing equipment at customer sites, keeping it running safely, reliably and to the high standards Parsons is known for. This role is central to the aftercare that underpins our customer relationships and service contracts, and also supports new equipment installations and factory work when required.
What you'll be doing
- Plan and coordinate the service schedule, liaising with customer sites to agree dates and arranging consumables and materials ahead of each visit
- Carry out planned preventative maintenance visits to Parsons standards, completing accurate service documentation and recommending repairs or upgrades where needed
- Respond to emergency breakdowns, diagnosing faults and aiming for a first-time fix, implementing interim containment and working with the Engineering Manager on permanent corrective actions where it isn't possible
- Identify recurring fault patterns and escalate improvement opportunities
- Manage Parsons-owned repair parts inventory to support rapid response
- Support installation and commissioning of new equipment, and work alongside the production team on manufacture and fabrication when required
- Work in line with health and safety legislation and Parsons' quality and environmental procedures, reporting hazards or incidents promptly
What we're looking for
Essential:
- BTEC Level 3, HNC, HND or equivalent in a relevant engineering discipline
- Proven experience in a field-based maintenance or service technician role
- Strong mechanical and electrical fault-finding and diagnostic skills
- Able to work independently, managing time and priorities on customer sites
- Professional and customer-focused, confident representing Parsons on site
- Full UK driving licence
Desirable:
- Experience with gas scrubbing, air treatment or chemical dosing equipment
- Familiarity with electronic control systems and instrumentation
- Experience with technical service documentation and standard IT tools (Word, Excel, email)
- Experience preparing Risk Assessments and Method Statements (RAMS)
- Knowledge of safe chemical handling and storage
- Background in an industrial or manufacturing environment
Training provided where not already held: working at height, confined space entry, and forklift/scissor lift/cherry picker (IPAF).
Travel & working pattern
This is a regional role, based at our Walsall office and workshop with regular travel to customer sites across the UK and Ireland. A company vehicle is provided, and overnight stays may occasionally be required.
Job Types: Permanent, Full-time, Graduate
Pay: £32,000.00-£36,000.00 per year
Benefits:
Ability to commute/relocate:
- Walsall, West Midlands: reliably commute or plan to relocate before starting work (required)
Work Location: In person
