About Us
John George is a family run business that has been trading since 1725. The company provides nails, woodscrews, bolts & nuts, fixings & fastenings, fencing, sealants, ironmongery and building products to trade customers such as builders merchants, fencing suppliers, roofing merchants and DIY outlets.
Over the years John George has developed a number of brands to meet the needs of a technologically advancing building and DIY trade. These include Super Drive, Exocet, Fence-Pro, Gate-Pro, Timberfast and Impact.
Our customers benefit from a fast, efficient nationwide service delivered from our own depots, on our own vehicles. This gives us the flexibility to meet the requirements of our customers, large and small.
Our vision to be the most consistently dependable and trustworthy supplier to our customers is supported by our core company values:
- Customer first
- Being one team
- Owning it & getting it done
- Creating a positive, inclusive environment
- Seeing beyond your goals
We are seeking an Customer Care Supervisor to oversee the Customer Care Team ensuring the best level of service is provided to our customers in the Internal Sales Team.
Our Team
We are a close knit team, who are all passionate about John George, our products and the value we bring to our customers. You would be overseeing the Customer Care team to support the Internal Sales Manager.
We may not be about the corporate life here, but we are all about the delivering exceptional expertise and making a change to our customers.
John George and You
We can talk all day long about our expectations, and what we want from a generic shopping list of candidate qualities, but what we really want is someone who:
· Has a genuine sense of team spirit
· Works hard, is highly motivated, proactive, team-orientated, a big picture thinker and outcomes driven
· Wants to live and breathe the success of the team and the company
· Can support our team by making ongoing suggestions which will impact on the success of the company overall
Core elements of the role
Support the Internal Sales Manager to oversee the Customer Care team, this department is reactive to any customer interactions.
The elements of this role include:
- Be responsible for the managing of the Customer Care Team
- Organise and manage workflows to ensure they are completed on time and the standard of work is high
- Train and onboard new staff
- Critically analyse sales processes and suggest improvements to the Internal Sales Manager
- Produce and Monitor KPI’s
- To be able to act decisively with justification on behalf of the company
- Maintain and implement processes to ensure the department is working to it’s highest potential
Core Competencies
- To be customer focused
- Self-motivated with the ability to motivate others
- Able to lead a small team
- Able to prioritise
- Able to make decisions and take accountability for those decisions
- Willingness to learn (all training will be provided)
- Good communication skills both verbally and in writing
- Knowing when to delegate
Previous experience in an office based Supervisor or Team Leader role is welcomed but is not a requirement.
Please note this role will be based in our Reading Sales office Monday to Friday, travel will be required to our Bristol sales office at least once per month.
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
