Salary: £25,989 - £27,254 per annum
Grade: E
Contract: Permanent
Hours: Full time - 37 hrs per week
Location: Whitby, North Yorkshire
Whitby Pavilion
Ready to lead a dynamic hospitality team? Join North Yorkshire Council as a Catering Supervisor and lead the operations of one of our vibrant cafés, restaurants, or leisure and wellness venues. You’ll lead a team, ensure high standards of hygiene and customer service, and make sure every shift runs smoothly.
Key Responsibilities:
- Maintain high health and safety standards, ensuring a safe environment for staff and customers by following up-to-date hygiene protocols
- Handle cash securely and strictly follow company cash management procedures
- Manage daily operations efficiently to meet and exceed customer expectations
- Keep all areas clean and tidy from the start of the shift through to the end of the day. Perform regular cleaning, maintenance, and periodic deep cleans of public areas and equipment
- Set up the café and equipment effectively, arranging furniture to meet customer and layout requirements
- Comply with all regulatory legislation, including Health and Safety, food hygiene, and COSHH regulations for equipment and chemicals
- Monitor fire hazards and general visitor well-being, acting as the designated Fire Marshall during emergency evacuations
- Maximise sales opportunities by actively promoting all services, while communicating regularly with the Manager
What we are looking for:
- Level 2 Food Hygiene Certificate is an essential requirement
- Good understanding of Health and Safety and licensing laws for food and alcohol venues, and knowledge of preparing and serving food, soft drinks, and alcoholic beverages
- Previous experience in a supervisory role
- Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
- Resilient and calm under pressure, with a proven ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
- Self-motivated and enthusiastic, with a strong work ethic to motivate others
- Highly organised multitasker who can successfully balance competing priorities during busy shifts
- Personal License is desirable but not essential
What can we offer you?
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:
- generous local government pension scheme
- family friendly leave
- salary sacrifice, employee cash backs and discount schemes
- learning, development and career advancement opportunities
- Health Assured – confidential help and support for your wellbeing
Apply
Ready to be part of our passionate team and help create unforgettable experiences for our visitors? Applying is easy, simply click on apply, register your details, remove your personal details from your CV and upload.
For more details or if you have any questions, reach out to Jill Gomez-Mannion on [email protected]
Key Dates:
Closing Date: 06 September 2026
Interviews: w/c 14 September 2026
Key Documents:
Job Description.pdf
Total Rewards Brochure.pdf
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: https://www.northyorks.gov.uk/jobs-and-careers/advice-your-job-application
