The Care Coordinator is responsible for ensuring continuity of care within a designated geographical area. You will coordinate the daily care operations, ensuring that each service user receives a personalized programme of personal care and household management based on their Care Plan. This role requires you to manage holiday, sickness, and emergency call assignments, support senior care workers and care workers, and ensure that the delivery of care upholds the highest standards of dignity, privacy, and independence. You will often be the first point of contact during out-of-hours situations, making critical care decisions and providing on-call support. You will be required to split duties between the office and providing care and support in the community.
Key Responsibilities
- Call Management and Rota Coordination:
- Receive and manage incoming calls from Care Assistants within your designated area.
- Oversee current weekly rotas, ensuring holiday, sickness, and emergency calls are promptly reallocated.
- Maintain continuity of care for service users throughout these operational changes.
- Deliverance of care duties
- Alternative weekends
- Escalation and Crisis Management:
- Escalate crisis issues to the appropriate parties (e.g., service user family, Quality Assurance Manager, Registered Manager, or Directors).
- Act as the first point of contact for Senior Care Workers and Care Workers during out-of-hours incidents, making safe and timely care decisions.
- Emergency and On-Call Support:
- Provide cover for colleagues during emergencies to ensure uninterrupted care.
- Participate in the out-of-hours on-call rota, providing emergency support in person if necessary..
- Documentation and Communication:
- Record all incoming calls daily in an activity log, ensuring accurate handovers and detailed shift-end communications.
- Document any changes or areas of concern in the database, as well as recording extra calls for the Finance team in the weekly diary.
- Attend review meetings as allocated, recording notes and updating the database with any follow-up actions.
- Liaison and Reporting:
- Liaise with social workers, Mental Health Nurses, GPs, service user relatives, and other relevant healthcare professionals.
- Record and report concern to the appropriate authorities while maintaining meticulous documentation.
- Customer Care and Company Image:
- Ensure an excellent level of customer care and consistently promote a positive image of the company to service users and their families.
- Keep updated with current care standards, regulations, and company policies to ensure full compliance.
- Team Support and Additional Duties:
- Assist with rota planning and management as needed.
- Undertake any other special tasks assigned by the Registered Manager to support the smooth delivery of care services.
Pay: £13.15-£14.15 per hour
Expected hours: No less than 30.0 per week
Work Location: In person
