U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Salisbury. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes Saturdays. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
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Generating quotes based on customer requirements and managing bookings
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Confirming vehicle bookings and customer needs through phone calls
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Administering Rental Hire Contracts
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Utilizing internal systems for creating and processing vehicle bookings
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Verifying customer ID and making decisions based on insurance requirements
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Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
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Checking vehicles in and out with customers, explaining terms of the hire
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Handling payments, processing refunds via credit cards, cash, and online payment methods
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Managing customer queries and complaints both over the phone and face-to-face
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Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
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Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
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Assisting with deliveries and collections of vehicles when required
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Assisting with vehicle valeting when necessary
Requirements
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
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Full clean UK driving license
- Positive "Can do" attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
Benefits
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
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Training and development opportunities
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Discounts at 3,000+ stores
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Free eye tests
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Competitive pension
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Employee discount across U-Drive branches
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Employee Wellbeing Program
