Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Customer Services Advisor to join our amazing team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role…
As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings while providing a professional and helpful service.
You'll maintain accurate records, liaise with colleagues and contractors, ensure customer service standards are met, and support customers by providing accurate information and advice. You'll also contribute to continuous improvement initiatives and support the training of new colleagues when required.
About you...
You will have:
GCSE-level education (or equivalent) with good numeracy and literacy skills.
Strong verbal and written communication skills.
Good organisational, administrative and prioritisation skills.
Good intermediate IT skills.
Knowledge of the processes and procedures relevant to your area of work.
The ability to work within policy guidelines, using problem-solving and analytical skills to identify appropriate solutions for customers.
A commitment to equality and diversity in service delivery.
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
Fairhive Homes Limited
Fairfax House, 69 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NJ
