About Us
We are a fast-growing family owned logistics company providing reliable pallet distribution, parcel delivery, and same-day courier services across the UK. Our commitment to exceptional customer service and operational excellence has made us a trusted partner for businesses of all sizes throughout the North West.
We are looking for an enthusiastic and customer-focused Customer Service Advisor to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys helping customers while working closely with transport and operations teams.
The Role
As a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries relating to pallet deliveries, parcel shipments, same-day courier services, collections, tracking, and service updates.
You will work closely with our transport, warehouse, and courier teams to ensure customers receive accurate information and a high level of service at all times.
Key Responsibilities
- Handling inbound telephone calls, emails, and online enquiries.
- Providing shipment tracking updates and delivery information.
- Booking collections and deliveries for pallets, parcels, and same-day consignments.
- Investigating and resolving customer queries, delays, and service issues.
- Liaising with drivers, depots, courier partners, and operational teams.
- Maintaining accurate customer records and shipment information.
- Processing customer quotations and service requests.
- Managing customer expectations and ensuring timely communication.
- Supporting key accounts with day-to-day service enquiries.
- Escalating issues where necessary and following through to resolution.
What We're Looking For
- Previous experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to work effectively under pressure in a busy environment.
- Confident using IT systems.
- Positive, professional, and customer-focused attitude.
Desirable
- Experience within logistics, transport, courier, pallet networks, or parcel distribution.
- Knowledge of UK transport operations and delivery processes.
- Experience using transport management or CRM systems.
What We Offer
- Competitive salary.
- Company pension scheme.
- Supportive and friendly team environment.
- Free on-site parking.
Why Join Us?
Our customers rely on us to keep their businesses moving. As part of our customer service team, you'll play a vital role in delivering outstanding service and building long-term customer relationships across our pallet, parcel, and same-day delivery operations.
If you're passionate about customer service and enjoy working in a dynamic logistics environment, we'd love to hear from you.
Pay: £12.71 per hour
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: In person
