Job Overview
We are seeking a dynamic and highly organized Office Administrator to join our team.
The Office Administrator is responsible for providing efficient administrative support to the facilities and waste management operations team. The role ensures the smooth running of the office, supports compliance requirements, coordinates customer and supplier communications, and assists with the scheduling and documentation associated with waste collection, facilities management and related services.
Key Responsibilities
Administration
- Provide general administrative support to management and operational teams.
- Answer telephone calls, emails, and customer enquiries in a professional and timely manner.
- Maintain accurate filing systems, both electronic and paper-based.
- Prepare, process, and distribute correspondence, reports and operational documents.
- Manage office supplies and equipment, ensuring adequate stock levels at all times.
Operations Support
- Assist with scheduling waste collections, maintenance visits and other service activities.
- Update company systems with customer, service and operational information.
- Raise purchase orders, work orders and service requests as required.
- Monitor and track job completion records and ensure all documentation is correctly filed.
- Liaise with drivers, site operatives, subcontractors and customers regarding service delivery.
Customer Service
- Act as a first point of contact for customers and suppliers.
- Resolve routine customer enquiries and escalate issues when necessary.
- Prepare quotations, service reports and customer documentation.
- Build and maintain positive relationships with clients and stakeholders.
Desirable Skills and Experience
- Experience within facilities management, waste management, logistics, or a related industry.
- Knowledge of waste compliance documentation and environmental regulations.
- Experience using CRM, scheduling, or job management systems.
- Understanding of health and safety procedures.
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
