Lead General Manager - Millie's Cookies East Midlands (Derby, Nottingham, Leicester, Peterborough, Sheffield, Grimsby, Hull, York & Leeds)
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Lead General Manager, you'll be rewarded with a competitive salary of up to £45,000 and enjoy:
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Discounted meal on shift
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Colleague discount - up to 50%
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Friends & Family discount up to 20% (T&C apply)
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Flexible working
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Management bonus scheme
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Access to digital GPs, 24/7 helpline for you & family
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Wellbeing support through Retail Trust and family friendly leave
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Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
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Life assurance
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Apprenticeships and ongoing development opportunities
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Share incentive plan (SIP)
The Lead General Manager is a senior operational leader, accountable for the performance, standards and day‑to‑day running of a defined set of units. This is a hands on, high ownership General Manager role, responsible for leading multiple sites and ensuring every unit trades safely, compliantly, and commercially every single day. The expectation is for a Lead General Manager to be in units 80% of the working week, supporting managers, hourly paid colleagues.
The role is supported by an Operations Manager, who provides coaching, strategic direction and escalation support. While this is not an Operations Manager role, it is intentionally designed as the primary development platform for internal talent preparing for future progression into an Operations Manager position.
In this role, the Lead GM develops the capability, behaviours and operational discipline required for the next step, with progression earned through consistent delivery, leadership impact and the ability to manage units with confidence and accountability.
Balance Scorecard and weekly deliverables as a measure as well as the how. Measurement is 50/50 the what and how.
