Operations Manager – Majestic Hotel Cardiff
Location: Cardiff, Wales, United Kingdom
Company: Majestic Hotel Cardiff
Job Type: Full-time
About Us
Majestic Hotel Cardiff is seeking an experienced and dynamic Operations Manager to join our leadership team. This is an excellent opportunity for a hospitality professional with a passion for delivering exceptional guest experiences, driving operational excellence, and leading high-performing teams.
Key Responsibilities
- Oversee the day-to-day operations of the hotel.
- Ensure exceptional guest satisfaction and service standards.
- Lead, motivate, and develop department managers and hotel staff.
- Monitor housekeeping, front office, food & beverage, and maintenance operations.
- Conduct regular room and public area inspections to maintain quality standards.
- Manage operational costs while maximizing efficiency and profitability.
- Ensure compliance with health & safety, fire regulations, and company policies.
- Handle guest feedback and resolve issues promptly and professionally.
- Work closely with the General Manager to achieve financial and operational targets.
Requirements
- Minimum 5-10 years' experience as an Operations Manager or Assistant Operations Manager in a hotel in the UK.
- Strong knowledge of hotel operations across all departments.
- Excellent leadership, communication, and problem-solving skills.
- Experience with hotel PMS systems is desirable.
- Strong understanding of guest service standards and operational controls.
- Eligibility to work in the UK.
What We Offer
- Competitive salary (based on experience).
- Career growth and development opportunities.
- Supportive and professional working environment.
- Opportunity to be part of the exciting growth of the Majestic Hotels brand.
How to Apply
If you have a proven track record in hotel operations and are passionate about delivering exceptional guest experiences, we would love to hear from you.
Please apply through Indeed with your updated CV.
Pay: £28,614.47-£50,000.00 per year
Ability to commute/relocate:
- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
