Leeds Castle is one of the South’s top heritage destinations for relaxation, hospitality & experiences that surprise & delight.
A popular visitor attraction offering beautiful gardens & parkland, Birds of Prey Centre, playgrounds, accommodation, functions & weddings and, of course, the Grade 1 listed Castle herself.
Would you like to be a member of the Accommodation Team at the ‘loveliest Castle in the world’ welcoming our special guests enthusiastically, as they arrive for their overnight stay, holiday or the celebration of a wedding?
Position Details:
Part-time: 4 shifts per week - Monday to Sunday - varying days each week.
Reception Hours: 08:00 – 19:00, 7 days a week
Shift Patterns:
Early Shift: 08:00 – 16:30
Late Shift: 10:30 – 19:00
Shifts will be scheduled on a rota basis, to include a mix of early and late shifts across the 7 day week.
Job Summary
We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. You must be well-organised, possess exceptional customer service skills, and thrive in a fast-paced environment.
Duties
- With a genuine warm welcome, you will set the tone for every guest's stay. You'll be ready to assist guests from time of enquiry through to check out.
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage incoming calls with excellent phone etiquette, directing calls to the appropriate departments.
- Assist guests with check-in and check-out processes, providing information about services and attractions.
- Coordinate bookings and reservations, ensuring accuracy in data entry.
- Handle guest inquiries and complaints professionally, striving for resolution and guest satisfaction.
Skills
- Previous experience in hotel or hospitality environments is highly desirable.
- Strong guest services skills with a focus on customer satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to remain calm under pressure while managing multiple tasks efficiently.
- Proficient in Microsoft and IT skills, including experience of a Hotel Property System, where possible (Rezlynx - Guestline)
If you are passionate about providing outstanding service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Accommodation Receptionist.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
Application question(s):
- Are you available to work weekends?
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
