We are looking for a skilled and driven Workshop/Service Controller to lead and manage the day-to-day operations of our workshop. This role requires a keen problem solver with strong sales skills who can balance the needs of our customers, technicians, and business to ensure smooth operations and exceptional service.
About Us
Walsall Wood Tyre & Service has built its reputation on delivering outstanding customer service and maintaining the highest standards in the automotive industry. Over the past 11 years, we’ve grown into a thriving business with a people-first approach, efficient processes, and a dynamic team.
This is an exciting opportunity for someone who thrives on solving challenges, driving sales, and contributing to the success of a growing company.
Key Responsibilities
- Oversee and coordinate the daily activities of the workshop, ensuring efficiency and productivity.
- Manage customer bookings and job scheduling to optimise workflow and meet customer expectations.
- Identify opportunities to upsell services, parts, and repairs, always ensuring the best value for customers.
- Work closely with technicians to solve problems and provide solutions for complex repairs or technical issues.
- Liaise with customers, explaining work required, providing accurate estimates, and ensuring they feel informed and confident in their service.
- Monitor workshop performance and implement improvements to meet and exceed KPIs.
- Ensure parts and resources are available to minimise delays and maximise productivity.
- Maintain accurate records of jobs, parts, and costs using our management systems.
- Maintain and grow supplier relations to continue to strive to a right part first time success rate.
What We’re Looking For
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Proven sales skills with a customer-first mindset.
- Excellent communication and interpersonal skills to build trust and rapport with customers and team members.
- Organisational expertise with the ability to manage multiple tasks and priorities.
- A good understanding of vehicles, repairs, and the automotive industry.
- Confidence in using technology and management systems to maintain accurate records and schedules.
Why Join Us?
- Be part of a growing, forward-thinking company that values its team and customers.
- Competitive salary with opportunities for bonuses based on performance.
- Full training and development opportunities to help you grow within the role.
- Work with a team that values innovation, efficiency, and collaboration.
If you’re a problem-solver with a knack for sales and a passion for delivering excellent customer service, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
Application question(s):
- Why do you think you'd be a great fit for the role and the company? (No or poor answers will not be considered)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
