Tier Two Technical Support – Telematics & Vehicle Technology
(Applicants from South Yorkshire preferred)
Compass Asset Protection provides telematics products and services to the haulage industry, ranging from vehicle and trailer tracking units to closed-circuit vehicle camera systems.
We’re looking for a self-motivated individual with a passion for technology to join our team as a Support Representative. The role involves supporting clients in the transport and haulage sector with tracker and SIM card issues, raising tickets with vendors, and setting up new equipment. You’ll play a key role in our daily UK support operations, answering customer calls and providing remote assistance.
What we offer:
- Opportunity to work with industry-leading technology
- Hands-on experience with a range of telematics and camera systems
Key Responsibilities:
- Provide advanced technical support and maintenance
- Assist customers with more technical queries and issues with GPS / Camera issues
- Raise tickets and coordinate with vendors when required
- Support the setup and commissioning of new equipment
- Update internal systems with new telematics installations
- Assist customers in downloading footage from vehicle camera systems
- Working with Tier One responding to customer enquiries via phone and email in a timely and professional manner.
- Contribute to R&D on our tracking, DVR, and dash camera systems
Requirements:
- Strong communication and interpersonal skills (phone and email support)
- In Depth incident management and troubleshooting skills
- Familiarity with software/networking principles
- Working knowledge of Microsoft Windows
- Analytical mindset with a problem-solving approach
- Ability to remain calm and effective under pressure
- Previous experience with telematics & commissioning is preferred.
- Inquisition to learn and grow in a fast paced environment.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 2 years (required)
- Customer service: 1 year (required)
Work Location: In person
