Company Overview
Wallsauce is a prominent wall mural company serving both local and international clients. Our dedicated team of designers, administrators, and management prioritize innovation and technological advancement to deliver custom wall murals that meet the highest standards of quality and service.
Job Overview
We are seeking a highly motivated Senior Customer Service Consultant to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support throughout their engagement with our company. You will be focused on maximising sales, assisting clients with enquiries, processing orders, and ensuring a seamless experience. This position offers an exciting opportunity to contribute to the development and growth of our company.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, or chat, ensuring clear communication and accurate quotations.
- Maximising sales through effective conversion of enquiries into orders.
- Assist customers with placing orders, verifying details, and providing product information related to custom wall murals.
- Handle billing questions and support payment processing where applicable.
- Maintain accurate records of customer interactions and transactions within the company’s CRM system.
- Collaborate with design and production teams to ensure customer specifications are accurately communicated and fulfilled.
- Communicate effectively with our production team to ensure smooth processing of customer orders.
Essential Skills and Experience
- A minimum of 3 years proven experience in sales and customer service roles within the wallpaper, interiors or other industries.
- Excellent written and numeracy skills.
- Excellent communication skills with the ability to convey information clearly and professionally.
- Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail.
- Familiarity with using customer relationship management (CRM) software.
- A proactive attitude with problem-solving skills and a commitment to delivering outstanding service.
- Ability to work collaboratively within a team environment.
Desirable Skills & Experience
- Direct B2B sales experience
- An Interest in art, design or interiors
- Experience in a fast-paced environment
If you are passionate about delivering exceptional customer service and possess the necessary skills written and numeracy skills, we encourage you to apply for this rewarding opportunity. Join us in supporting our clients’ creative visions while advancing your career in a friendly organisation dedicated to excellence.
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Life insurance
- On-site parking
Experience:
- Sales and Customer Services : 3 years (required)
- CRM system: 3 years (preferred)
Work Location: In person
