Customer Service Supervisor - Global mobile

NAAFI -
Whiteley

Apply Now

Job details

Full-time
£30,561.96 a year
12 hours ago

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Computer literacy
GCSE
Financial analysis
Food safety and hygiene regulations
Supervising experience
Relationship management
Product rotation
Computer skills
Customer interaction
Food Hygiene Certificate
Team motivation leadership

Full job description

Customer Service Supervisor – Global mobile

Salary: £30,561.96/annum

Location: Global

Hours: Full Time - 39 Hours/week

Are you looking for your next career move as a Customer Service Supervisor? Are you a great team leader?

Would you like the opportunity to travel and work in different locations across the globe?

NAAFI are currently recruiting for a Customer Service Supervisor. This is an exciting opportunity for you to live and work alongside our UK Armed Forces. This opportunity will allow you to increase your knowledge and skills as well as test your abilities whilst working across our unique global environments.

The successful candidate will be a dynamic individual who can build and sustain relationships with our customers and staff. You will be self-reliant and able to use your own drive and initiative to resolve problems.

You will be passionate about customer service, by excelling at communicating and serving our customers. You will be continuously delivering and maintaining excellent standards throughout all aspects of our business.

As this job is based across our global operations, applicants must consider if this fits in with their personal circumstances prior to applying.

Benefits of the role of Customer Service Supervisor:

Competitive salary of £30,561.96

33 Days holiday

Company pension scheme

Accommodation provided (Single Synopsis)

15% Staff discount & access to Blue Light Discounts

Reasonable relocation costs will be met subject to MOD and NAAFI policy

Opportunity to work as part of an organisation that gives back to the Armed Forces

Responsibilities of the role of Customer Service Supervisor:

To protect NAAFI’s reputation and drive our Brand by driving and delivering an excellent and high-quality standard of service to our customers in compliance with all NAAFI Policies and legal requirements. To lead and motivate a team to enable them to continually exceed customer’s expectations by role modelling the values and behaviors required by NAAFI and ensuring that integrity and respect are at the heart of everything we do. To manage a positive relationship with the local military unit and legal authorities.

Accountable for ensuring that stock is stored, prepared, rotated, displayed, promoted, merchandised and handled in a legal manner and to minimise shrinkage;

Accountable for the management the cleanliness and hygiene standards of the outlet, report any defects in the appropriate way and ensure the correct procedure is followed to manage outlet waste and returns;

Accountable for all cash control, including minimising losses by reconciling tills, cash takings, safe contents and banking and reporting all discrepancies;

Accountable for compliance to OBR, HACCP, H&S, Food Safety, GDPR, Periodic counts and demonstrating due diligence at all times;

Accountable for outlet security by following all security procedures whilst open and closed;

Accountable for all areas of People Management in line with the policies laid out in our People Toolkit. This includes the coaching and performance development of employees to enable their success in their roles and proactively managing absence, performance and payroll issues to minimise cost;

Responsible for the control availability of stock to ensure customer demands are met by planning deliveries and controlling acceptance methods (checking quality, quantity etc), reporting discrepancies and signing documentation;

Able to analyse and interpret key financial reports and making proactive recommendation for improvements and taking action in consultation with line manager;

Able to operate and effectively manage all steams of the CRL, wholesale, single /satellite detachments to ensure delivery of all outlet objectives;

To undertake any reasonable request within the scope and grade of the role and to carry out other duties as reasonably requested by NAAFI for the needs of the business to enable delivery of service, including taking part in activities in the wider operational part of the business as and when required.

Requirements of the role of Customer Service Supervisor:

At least 2 years demonstratable retail, catering or hospitality experience and the ability to communicate effectively with people

Supervisory experience and knowledge of multiple business streams

Health and Safety Certificate (Essential)

Food Hygiene Certificate (Essential)

Driving Licence

Excellent written and numerical skills

Proficient IT Skills

Ability to work on under your own initiative and as part of a team

Must be able to gain relevant security clearance

Single synopsis accommodation is provided. You will be expected to work across all retail, catering, and leisure hospitality streams.

Please apply today with your CV for the role of Customer Service Supervisor

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected