Overview
We are seeking a dedicated and professional Property Manager to oversee the management of our residential and commercial properties. The ideal candidate will possess strong organisational skills, excellent phone etiquette, and a proactive approach to property management. This role requires a blend of administrative capabilities and customer service skills to ensure tenant satisfaction and effective property operations.
Responsibilities
· Manage the property portfolio in order to maximize office income including the retention of properties and clients.
· Manage all property maintenance issues and also handle out of hours maintenance / urgent issues.
· Liaise with Landlords and negotiate with contractors for works to be carried out on properties.
· Ensure that all managed properties comply with current legislation with regards to: gas safety certification and alarms fire and furnishings, electrical safety and PAT.
· Carry out prechecks and first/last property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required.
· Deal with complaints from Landlords and Tenants.
· Chase overdue rental payments.
· Handle all landlords correspondence post let.
· Ensure all data is entered into the Property Management system to guarantee continuity of filing systems.
· Complete property management notes to track progress of maintenance issues.
· Deal with general maintenance issues promptly with relation to the existing managed portfolio.
· Handle the deposit release and any works required and proposed deductions and liaising between the parties to ensure successful resolution within the required timeframes.
· Manage Property Team ensuring everyone maintains the same professional standards and carries out their job role effectively.
· Monitor contractors’ performance and approve invoices received for onward payment by the accounts department.
· Arrange repairs in order of priority and in accordance with Martin & Co terms of business and ensure strong and prompt communication with landlords is maintained.
· Monitor the progress of all maintenance issues, up to the point of payment of the suppliers invoice to ensure all works have been satisfactorily completed.
· Manage the property diary system to ensure that all reminders, gas safety inspections and management visits are completed on time.
· Handle any overflow business with regards to call handling, viewings, booking appointments etc.
· Informing your Line Manager of any ideas which may improve performance and efficiency.
· From time to time perform duties outside of this job description reasonably requested of you.
· Demonstrate high standards of professionalism at all times.
Qualifications
- Proven experience in property management or a related field is preferred.
- Strong administrative skills with proficiency in data entry and office software applications.
- Excellent phone etiquette and communication skills to effectively interact with tenants and vendors.
- Ability to work independently while managing multiple tasks efficiently in a fast-paced environment.
- A proactive approach to problem-solving with strong attention to detail.
Main Objectives:
· Maintain the level of service and quality standards set out by Martin & Co
· Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
· Manage the property portfolio in order to maximize and retain clients.
· Provide careful and considerate advice as and when necessary.
· To operate with the confines of the Housing Acts and Lettings legislation.
· To operate to the standards set by our regulatory bodies
If you are passionate about property management and possess the necessary skills, we encourage you to apply for this exciting opportunity to contribute to our team!
This is a general summary of your job description. Martin & Co reserve the right to amend or add to a job description in order to accommodate the needs of the business.
Job Types: Full-time, Fixed term contract
Pay: £28,000.00-£30,000.00 per year
Benefits:
Work Location: In person
