TRULY UPLIFTING COFFEE...
We’re big believers in the uplifting power of coffee, from raising our spirits each morning to fuelling positive change every day. A hub for community connection, Mozzo brings together growers, customers and drinkers to share the buzz of the beloved coffee bean.
Founded in Hampshire in 2005, from a little red wind and solar-powered art covered coffee cart, Mozzo has always sought to bring people together through coffee connection.
Embarking on a major rebrand during 2021/22 Mozzo Coffee is a fast growing purpose driven speciality coffee brand supplying businesses across the UK, USA and into Europe.
The Role –
We’re looking for someone who is process driven and with a keen eye for detail. As part of the Mozzo Customer Service you will become a key lead on the scheduling of proactive and reactive coffee machine service works, helping to ensure our customers are able to deliver the best coffee experiences possible.
Key Responsibilities –
Preventative works…
- Contacting and Quoting customers for preventative service works including annual services and/or service contracts
- Scheduling of engineers, equipment manufacturers, boiler inspectors and other third parties to complete required works.
- Following up with customers via telephone to check satisfactory completion of works
- Send out copies of certificates and job sheets to customers as required
- Invoicing customers for completed preventative service works and contracts
- Assisting in the arrangement of collecting any used equipment from customers venues after preventative service works have been completed
Reactive works…
- Answering calls from customers and delivering telephone technical support where possible
- Logging reactive attendances with engineers by phone and email
- Following up with customers via telephone to check works are completed
- Invoice customers for completed reactive works
Ongoing system updates…
- Liaising daily with Mozzo field team to ensure they know what's happening within Mozzo Customer
Venues
- Ensuring that all works are logged accurately on Mozzo's systems so that the businesses records and asset lists are kept up to date at all times
- Updating systems with the latest information being sent in by Mozzo field team
Core Competencies -
- Ability to grasps basic technical machine functions
- Strong and confident telephone manner
- Strong people and interpersonal skills
- Previous experience with working with Microsoft office suite (Word, excel etc.)
- Genuine passion for supporting customers and helping to solve problems
- Drive to succeed and play a full & active part in a high growth business
- Previous front line hospitality experience preferred
- Strong written and spoken English essential
- Ability to work independently and as part of a team
- Great attention to detail and strong organisational skills
Place of work: Mozzo World, Southampton
Hours of work: Tuesday to Friday 8.30am – 5.30pm (+1 Hour unpaid lunchbreak)
Holidays: 20 days (+ Bank Holidays)
Pay: £22,400.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Southampton SO15 0AE: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality : 3 years (required)
- Administrative: 1 year (required)
- Customer Service: 1 year (required)
Language:
Work Location: In person
