Job Summary
We are a prestigious private dental practice with 3 branches in central London. We currently have fantastic opportunities for Mandarin-speaking reception staff to join our professional and passionate team.
Responsibilities and duties
- Greeting patients as they arrive and answering the phones and emails to make sure all customer enquiries are dealt with in a timely manner.
- Diary management. Scheduling and cancelling patient appointments.
- Responsible for the payment collection, allocating treatment fee correctly to different dentists.
- Responsible for language interpretation. This includes translate for the mandarin speaking customers in the reception and telephone and email correspondence in mandarin.
- Coordinate with other departments, dentists to deliver excellent customer service.
- Responsible for casing up the daily payment at the end of the day.
- Handling medical records including x-rays.
- Office duties including document filing, scanning, and creation
Preferred Skills / background
- High standard of written and spoken English
- Excellent communication skills and a professional and confident telephone manner
- Excellent customer care skills and customer-focused attitude
- Ability to work in a team
- Experience in reception role is an advantage
- Used to working under pressure
- Rights to work in the UK with a minimum of 1-year stay
Required education:
Benefits
- Competitive salary + bonus for business growth
- 20 days holiday + 8 Bank Holidays
- Staff discount
Job Types: Full-time, Part-time, Permanent
Benefits:
Education:
Language:
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
