Job Description:
DDM provides award-winning, world-leading digital health interventions (i.e digital health programmes) that have peer-reviewed, published health outcomes. Our health interventions, like the Low Carb Program, have been featured in the New Scientist, The Times, Daily Mail, and BBC with thousands of people placing their type 2 diabetes into remission.
We are looking for friendly and efficient Lifestyle and Customer Care Representative to join an expanding Customer Service and Support Team. Our Head office at the University of Warwick Technology Park is a bustling hive of passion and innovation, home to a phenomenal team who are developing healthcare solutions that are redefining chronic disease. You will be supporting people using our interventions that choose to reach out to us by phone, email, social media.
REQUIRED EXPERIENCE:
- Excellent communication skills on the telephone
- 1-3 years of experience working in customer care
- Strong problem-solving skills and experience in successful troubleshooting situations
- Familiarity with CRM systems and practices
- Able to create and follow detailed process flowcharts in an organised manner
- Experience with Zendesk
- Experience within the Health Care Industry
DESIRED EXPERIENCE:
- An interest in behaviour change, health and wellbeing
- Passionate about public health and improving the well-being of individuals
RESPONSIBILITIES:
- Working as part of the customer support team in all aspects of the customer service experience
- Responding to incoming queries and problems via Zendesk, social media, forums and telephone
- Working closely with our team of Health Coaches to support the onboarding of service users onto our platforms and offer lifestyle support where required
- Working as part of the customer support team to troubleshoot processes and procedures and make improvements to customer service quality
- Create a responsive and positive brand image for our community
- Build a friendly repetiteur with new customers and stakeholders
- Provide accurate, valid, and complete information to pass back to the technical
team to flag any bugs
- Help DDM to track customer trends and collect feedback
CANDIDATE QUALITIES:
The right candidate is: enthusiastic with a can-do attitude, reliable, punctual, organized, takes pride in their work, be a team player, have excellent attention to detail in documentation, be compassionate, and empathetic.
You will be self-motivated, confident working within a young, dynamic team innovating the future of health. We look for a great team fit and aptitude. As a young company, we want ambitious people who can flex and adapt to new roles, challenges, and opportunities as the organisation grows.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Health & wellbeing programme
- Work from home
Application question(s):
- Are you willing to work evenings and or be 'on-call' on a rotation bases on Saturday?
Experience:
- Customer care: 1 year (required)
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
