We strive to provide the highest standard of care available; we work to empower our patients to manage their own health.
Job Overview
We are looking for a friendly and organised Receptionist / Patient Services Team Member to join our busy GP Practice. You will be the first point of contact for patients and play a key role in supporting the administrative and operational functions of the practice, helping to ensure a high standard of patient care.
Hours:
16 hours per week:
Monday 08:00-13:00, Thursday 08:00-13:00, Friday 12:30-18:30
Responsibilities
- Assist patients in person, by telephone, and via online systems
- Book, amend, and cancel appointments according to clinician instructions and practice protocols
- Handle patient enquiries with professionalism, sensitivity, and discretion
- Provide administrative support to clinicians and the wider practice team
- Ensure confidentiality at all times
- Support day-to-day practice operations in line with practice policies
Qualifications / Skills (Essential & Desirable)
Essential:
- Excellent communication and customer service skills
- Good organisational skills and attention to detail
- Ability to work calmly in a busy environment
- Basic IT skills and willingness to learn new systems
Desirable:
- Previous experience in a GP practice, healthcare, or customer-facing role
- Knowledge of clinical systems such as EMIS or SystmOne
- Experience of administrative work
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community in line with the Equality Act 2010. Appointment subject to references, DBS check, and Right to Work in the UK.
We would be pleased to meet with interested applicants for an informal discussion about the role, should they wish to do so.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
