Hattingley Valley has been producing award-winning sparkling wine since 2010, planting its first vineyard in 2008. The heart of the wine comes from our 9 hectares of vineyards here in Hampshire where we carefully manage two distinct vineyard sites. Growing the classic sparkling varieties of Chardonnay, Pinot Noir and Pinot Meunier, we also have small parcels of Bacchus and Pinot Gris. In addition to this we source grapes from across the UK for both our own production and on behalf of our contract winemaking clients. Hattingley Valley has won over 200 coveted industry awards since our first vintage in 2013.
The business has grown exponentially since its inception, and we are now one of the largest wineries in the UK, as well as the most significant exporter of English wine to the rest of the world.
We are seeking a highly organised and detail-oriented Order Processing & Office Assistant to join our winery team. This role is ideal for someone who enjoys working in an ever-changing environment, takes pride in delivering excellent customer service, and can confidently manage administrative and order fulfilment tasks with accuracy and professionalism. Supporting both our sales and operations teams, you will play an important part in ensuring smooth day-to-day office functions while helping deliver an exceptional experience to our customers and trade partners.
Main Responsibilities
Office Administration
- Answering incoming phone calls and taking messages or appropriate action
- Greeting visitors, ensuring they are signed in, and directing them to the correct location
- Managing and ordering office supplies, stationery, kitchen, and cleaning products
Order Processing & Dispatch
- Receiving, processing, packing, and dispatching all DTC (Direct-to-Consumer) orders
- Checking finished products carefully to ensure quality standards are met
- Ensuring orders are securely packaged, accurately weighed, and correctly labelled for shipment
- Acting as the point of contact for delivery queries, returns, and breakages
- Completing all relevant paperwork accurately and efficiently
- Liaising with courier head offices, local depots, and delivery drivers
General Support Duties
- Maintaining a clean and tidy kitchen area, ensuring appliances are cleaned and maintained
- Supporting the tours and events team during onsite events
- Assisting the winery and production team during busy periods as required
Ideal Applicant
The successful candidate will:
- Be computer literate with GCSE English and Maths at Grade C/4 or above
- Have strong attention to detail and accurate note-taking skills
- Be highly organised and able to multitask effectively
- Demonstrate honesty and integrity due to working within an HMRC-controlled, duty-suspended warehouse
- Have good spatial awareness
- Be physically capable of lifting up to 25kg
- Be comfortable standing for extended periods
- Hold a valid driving licence and have access to their own transport due to the rural location
- Be able to work well under pressure when required
Desirable Qualifications
- First Aid certificate
- Forklift licence/ticket
Pay: From £24,420.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
