We are looking to recruit a part-time float Ward Clerk (22.5 Hours p/w - Friday – Sunday. 08:00 – 16:00 TBC ). The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our busy inpatient wards.
Responsibilities will include acting as the patient’s first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information
Responsibilities will include acting as the patient’s first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information. The maintenance of paper and electronic records is also a key element of this role. This right candidate will be responsible for setting high standards of patient care
Interpersonal and communication skills
To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
To show a caring and professional approach towards patients and visitors when carrying out all duties.
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
Better outcomes for our Patients
More opportunities for our People
Fairer more consistent care for our Population
Best Value for Public Purse
Our vision for five years from now:
Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
We will meet rising demand by maximising the use of our available resources.
More care will be delivered nearer to patients, in their homes or the community.
Digital technologies will have transformed the way we work and the way we deliver care.
Our people will feel engaged, energised and empowered by their work.
We will be known as a place where people enjoy working, training and building a career.
Our volume of globally renowned research and innovation will have grown significantly.
We will contribute to system financial balance
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
