Customer Service Administrator
Monday – Friday | 9:00am – 5:00pm | Full Time
Are you an experienced Customer Service Administrator who enjoys providing outstanding service and building lasting customer relationships?
We're looking for a confident and organised individual to join our friendly, family-owned business. With almost 200 years of trading history, we are a well-established supplier of luxury bathroom products, renowned for our product knowledge, customer service and commitment to quality.
This is an excellent opportunity to become part of a close-knit team where your experience, attention to detail and ability to manage customer enquiries will make a real difference.
The Role
As a Customer Service Administrator, you will be responsible for supporting customers throughout their journey, ensuring every interaction is handled professionally and efficiently. You'll be working within a busy office environment where accuracy, organisation and excellent communication are essential.
Your responsibilities will include:
- Processing customer orders received by telephone and email.
- Responding to customer enquiries and providing product and technical information.
- Managing customer orders from enquiry through to completion.
- Resolving customer queries and escalating issues where appropriate.
- Building and maintaining strong relationships with both new and existing customers.
- Providing both pre-sales and after-sales support.
- Working closely with colleagues across the business to ensure the highest level of customer service.
- Carrying out general administrative duties as required.
About You
We're looking for someone who is already experienced within a customer service or sales administration environment and is confident managing a varied workload with minimal supervision.
You'll ideally have:
- Previous experience in a Customer Service Administrator, Sales Administrator or similar office-based customer support role.
- Experience using Microsoft Dynamics NAV (Navision) and/or Microsoft Dynamics 365 Business Central.
- Excellent communication skills, both over the phone and in writing.
- Strong organisational skills with excellent attention to detail.
- The ability to prioritise multiple tasks and work effectively under pressure.
- A proactive, positive approach with a genuine commitment to delivering exceptional customer service.
- Confident working independently while also contributing as part of a team.
- Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word.
Experience within the bathroom, plumbing, construction, interiors or technical products sector would be advantageous but is not essential.
What We Offer
- Monday to Friday working hours (9:00am – 5:00pm).
- The opportunity to join a long-established, family-owned business.
- A supportive and collaborative working environment.
- Full product training and ongoing support.
- The opportunity to develop your knowledge within the luxury bathroom industry.
If you're an experienced administrator who takes pride in delivering exceptional customer service and enjoys working in a professional, fast-paced environment, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
Education:
- A-Level or equivalent (required)
Experience:
- Customer service: 3 years (required)
Work Location: In person
