Job Title:
Full-Time Front of House Receptionist – Private Dentistry
Location: Ringway Dental, Cheadle, and potentially supporting Ringway Dental Altrincham
About Us:
Ringway Dental is one of Manchester’s fastest-growing private dental practices. We pride ourselves on delivering exceptional patient care in a modern, welcoming environment. Our state-of-the-art facility is equipped with the latest technology, and we’re passionate about creating confident, natural smiles that leave a lasting impression.
As we continue to grow, we’re looking for a professional and enthusiastic Front of House Receptionist to join our friendly and dynamic team.
About the Role:
As the first point of contact for patients, you’ll play a crucial role in shaping their experience. We're looking for someone with excellent communication skills, a calm and organised approach, and a genuine passion for helping people. This is a full-time, patient-facing position at our modern, fully private practice.
Key Duties and Responsibilities:
- Meet and greet patients in a warm and professional manner
- Answer and manage incoming phone calls and patient enquiries
- Book, reschedule, and manage appointments using dental software
- Take payments and manage daily banking procedures
- Maintain accurate patient records and ensure data confidentiality
- Coordinate with clinicians and nursing staff to ensure a smooth patient journey
- Follow up with patients for treatment reminders and feedback
- Handle incoming and outgoing correspondence and post
- Manage waiting areas and ensure cleanliness and comfort for patients
- Prepare welcome packs and support with patient onboarding
- Assist with inventory checks and ordering of front-desk supplies
- Help with patient consent forms and medical history updates
- Support practice events and promotional activities as required
Qualifications and Skills Required:
- Previous experience in a dental practice or similar front desk role
- Strong administrative and office management skills
- Excellent verbal and written communication abilities
- Personable and confident when interacting with patients
- Proficient in managing patient appointments and records
- Familiarity with dental software and billing processes (preferred)
- Ability to work well under pressure in a busy environment
- Motivated, friendly, flexible, reliable, and organised
Salary & Benefits:
- Pay: £13.50 per hour
- Opportunity to increase salary through training and development
- Paid CPD
- Staff dental treatment discount
- Company pension scheme
- Excellent transport links
- Additional leave
- Company events
- Supportive team culture in a forward-thinking environment
Schedule:
- 37- 40 hours per week (Monday to Saturday, with 1 day off in the week or weekend, and some flexibility)
Our Mission:
At Ringway Dental, we aim to redefine what a dental visit feels like. Led by our Clinical Director, Dr. Stephen Dodd, we bring a personal touch to every appointment—transforming check-ups and smile makeovers into a memorable and uplifting experience. We’re known for our expertise, and remembered for the confidence we help patients achieve.
Job Types: Full-time, Permanent
Work Location: In-person
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Benefits:
- Company events
- Company pension
- Employee discount
Work Location: In person
