Customer Service Executive | Liverpool, UK | Full-Time | Entry Level
Job Title: Customer Service Executive
Location: Liverpool, UK
Job Type: Full Time, Permanent
Employment Type: Full-Time
Experience Level: Entry Level / Trainee
About the Role
We are looking for a friendly, professional and motivated Customer Service Executive to join our team in Liverpool. This is an excellent opportunity for a graduate, career starter or customer-focused individual who wants to develop practical experience in customer service, relationship management, administration and business operations.
Full training and ongoing coaching will be provided, so previous experience is not essential. You will learn how to communicate effectively with customers, understand their requirements, handle enquiries, resolve straightforward issues and maintain high standards of service.
Working alongside experienced colleagues, you will develop valuable skills in customer communication, problem-solving, organisation and team coordination. As your confidence and capabilities grow, you will have opportunities to take on additional responsibilities and progress towards senior customer service, account management or team leadership positions.
Key Responsibilities
- Communicate professionally with customers and provide helpful responses to enquiries.
- Build positive customer relationships through clear, friendly and consistent communication.
- Understand customer requirements and provide appropriate information or assistance.
- Handle customer queries and resolve straightforward issues efficiently.
- Escalate complex customer concerns to the appropriate team member when required.
- Maintain accurate customer records and complete relevant administrative tasks.
- Follow established customer service procedures and maintain professional service standards.
- Work closely with colleagues and other departments to support customer requirements.
- Gather customer feedback and communicate relevant information to the wider team.
- Participate in training and coaching to develop customer service, communication and leadership skills.
We're Looking For Someone Who Is
- Friendly, approachable and confident when communicating with customers.
- Professional and reliable with a strong commitment to customer service.
- A clear communicator with good listening and interpersonal skills.
- Organised and able to manage multiple customer enquiries and tasks.
- Patient and professional when dealing with challenging situations.
- Positive and adaptable when priorities or customer requirements change.
- Comfortable working independently while contributing effectively to a team.
- Eager to learn, develop new skills and build a long-term professional career.
Requirements
No specific professional customer service qualification is required for this entry-level position. We are interested in candidates who demonstrate strong communication skills, reliability, a positive attitude and a genuine interest in helping customers.
Good spoken and written English, basic computer literacy and the ability to learn new systems and procedures will be useful. You should be comfortable communicating with different people and able to maintain a professional approach when handling customer enquiries.
Graduates, career starters and candidates with transferable experience from retail, hospitality, administration, sales, events, marketing or other customer-facing environments are encouraged to apply.
Experience
Previous experience in relevant customer service, customer-facing, administrative, retail, hospitality, sales, marketing, operations, account management, or related roles is beneficial but not essential, as full training will be provided.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Career Development
This role provides a structured introduction to professional customer service while helping you develop transferable skills in communication, problem-solving, administration and relationship management. Through practical experience and ongoing training, you will learn how to manage customer interactions effectively and contribute to wider service objectives.
As your experience develops, you may take on greater responsibility for customer relationships, service coordination, team support and operational activities. Strong performance and consistent development can create opportunities to progress into senior customer service, account management or supervisory positions.
You will receive guidance throughout your development, helping you strengthen both your technical understanding of customer service processes and the interpersonal skills required for long-term career progression.
Why Join Us?
Our approach to progression is based on performance, capability and commitment. As you gain experience, you can build towards positions with greater responsibility and leadership involvement. This makes the role particularly suitable for graduates, career starters and individuals looking to establish a long-term career in customer service.
We believe people develop best when they are given practical responsibility alongside appropriate support and guidance. You will work with experienced colleagues, receive ongoing coaching and have opportunities to learn through day-to-day customer interactions.
The role provides a positive environment for individuals who want to improve their communication and professional skills while building a clear career pathway. As you demonstrate reliability, initiative and strong customer service abilities, you can progress into positions involving greater responsibility and team involvement.
Apply Today
If you're ready to build a rewarding career with a company that invests in your professional growth, we'd love to hear from you.
Apply now to be considered for the Customer Service Executive position in Liverpool.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Equal Opportunity Employer
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
