NIDAS Triage IDVA
Hours: 37 per week
Location: County Hall, Norwich
Salary: £26,895
Contract End Date: Contract end date 01/01/2027 with potential for a further 1 year extension
Job Purpose:
The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering a range of support to reduce the risk of further harm posed to service users and their families.
The support will be provided depending on the needs of the caller/referral through the phone, email, webchat or approved virtual apps as and when required. You will provide referrals to the NIDAS service identified by the referrals level of risk, including group support.
To triage all referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.
Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma informed approach that is centred around their aims and aspirations.
You will participate in the rota system providing cover over 7 days a week represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.
This role is subject to DBS and enhanced Police security clearance.
Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).
Person Specification:
Essential Education & Qualifications
· An accredited IDVA qualification or working towards one.
· Driving Licence, Business insurance and ability to travel around Norfolk.
Essential Experience
· Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
· Experience of using risk assessment tools for victims of domestic abuse.
Essential Knowledge & Skills
· Knowledge of legislation around safeguarding vulnerable adults and children.
· Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
· Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
· Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
· A clear understanding of Data Protection, confidentiality, and data sharing protocols.
· An understanding of a strengths-based and trauma informed approach to support.
· An understanding of the impact of domestic abuse on young people, children, and families.
Essential Values
· Reliable, enthusiastic, non-judgmental, and understanding.
· Ability to be flexible and work independently, or as part of a team.
· Ability to respond calmly in sometimes pressured situations.
· Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
· Always seek to expand your learning and undertake all training and development essential for this role.
Closing Date: Wednesday 17th June with Interviews W/C 22nd June.
Job Types: Full-time, Fixed term contract
Pay: £26,895.00 per year
Work Location: In person
