About the Role:
Mail Bazar Digital Ltd, we bring that same focus to customer systems, digital communication, and business operations. We support teams that rely on accurate customer data, smooth workflows, and dependable CRM tools to manage relationships, sales activity, support requests, and customer engagement.
We are looking for a CRM Systems Specialist who can take ownership of CRM administration, process support, data quality, and system improvements. You are not just updating records; you are helping teams work smarter, improve customer visibility, automate routine tasks, and make better use of customer information. You will work closely with sales, customer service, marketing, operations, IT, and management teams.
Why Work With Us?
The Environment: Our office is based at 40 George Street in Edinburgh, a central business location with strong transport links and access to a professional working environment.
CRM Focused Work: You will support CRM platforms, customer databases, workflow automations, user access, reporting dashboards, and system improvements.
High Impact Role: Your work will help improve customer communication, data accuracy, sales visibility, service quality, and internal productivity.
Cross Functional Collaboration: You will work with sales, support, marketing, operations, and technical teams to make sure the CRM supports real business needs.
Professional Growth: We support development in CRM administration, automation, data management, reporting, customer experience, and business systems.
Key Responsibilities:
CRM Administration: Manage daily CRM configuration, user access, permissions, fields, layouts, workflows, pipelines, and system settings.
Data Quality: Maintain accurate customer records, remove duplicates, support data cleansing, and improve consistency across CRM information.
Workflow Automation: Build and support automations, reminders, task flows, email sequences, pipeline stages, and customer follow up processes.
Reporting and Dashboards: Create CRM reports, dashboards, activity summaries, sales updates, customer service insights, and performance tracking views.
User Support: Assist employees with CRM questions, troubleshooting, training, process guidance, and best practice use of the system.
System Improvement: Identify gaps, recommend improvements, test changes, and support CRM updates that improve team efficiency.
Integration Support: Help coordinate CRM connections with email tools, ecommerce platforms, customer service systems, marketing tools, and business applications.
Documentation: Maintain clear notes on CRM processes, system changes, user guides, field definitions, workflows, and reporting standards.
Stakeholder Communication: Work with department leads to understand requirements, explain system changes, and support adoption across teams.
What We Are Looking For:
Experience: 3 plus years of experience in CRM administration, business systems support, sales operations, customer operations, marketing operations, or data management.
CRM Knowledge: Experience with CRM tools such as HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, Pipedrive, or similar platforms.
Data Skills: Strong attention to detail with experience managing customer records, reports, lists, fields, workflows, and data quality checks.
Automation Skills: Understanding of CRM workflows, email sequences, task automation, pipeline stages, and customer journey improvements.
Organisation: You can manage multiple system requests, track changes, document processes, and follow through on deadlines.
Problem Solving: You can identify system issues, investigate root causes, suggest practical fixes, and support users clearly.
Communication: You can explain CRM processes and system updates to non technical users, managers, and internal teams.
Mindset: You are detail oriented, service focused, proactive, and comfortable working across departments. You understand that strong CRM systems are about clean data, clear processes, and better customer relationships.
Benefits:
Competitive monthly salary: £4,300 to £5,700
Competitive yearly salary: £51,600 to £68,400
Annual leave: 28 days paid annual leave including UK bank holidays
Sick pay support: Statutory Sick Pay and company sick leave support
Work equipment: Company laptop and required work equipment
Career progression: Clear career progression into CRM Manager, Business Systems Analyst, Marketing Operations Specialist, or Customer Operations roles
Pay: £55,600.00-£62,000.00 per year
Work Location: In person
