About the Role
We’re looking for a proactive and friendly Medical Receptionist to join our team. This role is essential to the smooth running of our practice, ensuring patients receive a warm welcome and efficient service. If you’re organised, tech-savvy, and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Greet patients with professionalism and compassion, supporting check-in and registration.
- Manage appointment bookings, confirmations, and cancellations using EMIS Web.
- Answer phone calls and respond to patient queries with clarity and care.
- Maintain accurate and confidential patient records.
- Process patient and insurance information with attention to detail.
- Work closely with clinical staff to support patient flow and coordination.
- Assist with billing queries and payment procedures.
- Keep the reception area clean, organised, and welcoming.
What We’re Looking For
- Previous office experience, ideally in a healthcare setting.
- Strong administrative skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Confident using IT systems, especially EMIS Web (training can be provided).
- Quick to learn new software and processes.
- Ability to multitask and remain calm under pressure.
- A compassionate and empathetic approach to patient care.
- Strong organisational skills and the ability to prioritise effectively.
Join Us
This is a great opportunity to be part of a supportive team where your contribution directly impacts patient care and practice efficiency.
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Free flu jabs
- Free parking
- On-site parking
Ability to commute/relocate:
- Walsall WS1 3PS: reliably commute or plan to relocate before starting work (required)
Experience:
Language:
- English (required)
- Punjabi (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
