As hands-on Information Communications Technician Level 3 apprentice for our employer-partner who supplies the latest digital print solutions, document management systems, interactive AV and digital signage, IT and telecoms designed to increase your productivity.
Key responsibilities:
· To offer support and guidance to our customer base, service engineers and 3rd party IT technicians who are using network photocopiers, scanners, fax and any other IT hardware solutions we provide.
· Working alongside the Helpdesk manager, you will provide technical assistance for software setup/usage for customers that need help troubleshooting problems via diagnostic tests and remote access to their devices.
· Responding to queries via email or phone
· Training other staff members on troubleshooting and diagnosing problems
· Resolving problems with networks and PCs/Macs
· Diagnosing system errors on our hardware devices
· Installing/updating software to fix issues with printing and scanning
· Remotely access hardware to assist with diagnosing and resolving problems
· Following up with customers for full resolution of issues
· Take ownership of tasks allocated to yourself in a quick and courteous manner, ensuring company targets are met
· Manage your personal and companies time effectively whilst performing your daily duties
· Ensure the correct company procedures and guidelines are followed when using equipment in conjunction with company health and safety policies
· To attend and be prepared for company/department meetings
· To maintain and uphold the highest standard of workmanship
· To attend and support any and all hospitality events held by the company
· To be involved in projects as and when requested
· To ensure that best practice is shared and implemented with your colleagues
· To attend and have input into meetings with the company management team
· Prepare / repair office equipment to a high level of workmanship and competency
· Follow service department and health and safety procedures and share new and existing best practices with colleagues
Key Skills & Behaviours
· Good time management, Planning and Preparation, Team Player
· Flexibility, Self Motivated, Pride in their work
· Commercial awareness, Proactive Desire to achieve
· IT savvy, Organised, Multi-tasking
· Communication skills, Ownership
Pay: £13,300.00-£17,800.00 per year
Benefits:
- Company events
- On-site parking
Work Location: In person
