Rapid Response Cleaner
Contract: Key Account Network
Location: Birmingham - mobile
Hours: 40 - Monday - Friday, with shifts scheduled between 06:00 - 22:00
Contract Type: Permanent
We are seeking a Rapid Response Cleaner to carry out recovery cleaning operations across an allocated portfolio, working in line with the Sector Manager’s area rotas.
Rotas may vary from week to week or day to day and will be allocated by the Sector Manager within an 8-hour working window.
Job Description
We are looking for a flexible and proactive individual with strong attention to detail who can ensure full delivery of client service level agreements (SLAs).
The successful candidate will be responsible for maintaining high cleaning standards, supporting operational requirements across multiple sites, and building positive working relationships with clients and colleagues.
Key Responsibilities
- Deliver all aspects of cleaning operations across sites within your allocated remit.
- Respond to Sector Manager requests and operational requirements as needed.
- Complete periodic cleaning to 100% of the client specification and schedule.
- Adhere to all client-specific security procedures and policies.
- Maintain professional relationships with client representatives and company personnel.
- Ensure familiarity with opening and lock-up procedures across all assigned contracts.
- Support the familiarisation of new employees, including cleaning regimes, waste procedures, opening and lock-up processes, and air lock door procedures.
- Maintain tidy storerooms, monitor stock levels, and report shortages or issues to the relevant manager.
- Adhere to the full duration of each contracted shift and demonstrate a responsible ownership mentality.
Professional and Personal Competencies/Qualifications
- Ability to communicate effectively with and support front-line colleagues.
- Ability to manage client expectations and deliver customer-focused solutions.
- Strong customer service skills when working with remote business groups.
- Flexible, adaptable, and proactive approach to work.
- Ability to effectively manage priorities and projects.
- Strong attention to detail.
Additional Requirements
- Full UK driving licence essential.
- Travel is required as part of the role.
- Company van provided.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
