Job Ref: CRI3489
Branch: Holiday Inn Express London - Heathrow T5
Location: Holiday Inn Express London - Heathrow T5, Slough
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 04/06/2026
Closing date: 31/08/2026
About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Our Values
Our values guide everything we do. We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
Why join Crimson Hotels- We believe great people deserve great perks:
- Discounted stays around the world
- Free meal on duty + unlimited hot drinks
- Paid day off for your Birthday
- Team member discounts
- Health Benefit schemes
- Employee Assistance Programme and wellbeing initiatives
- Learning and development opportunities for career progression
- Recognition and reward schemes
As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London – Heathrow T5 which is a 300-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.
What Your Day Will Look Like
As a Reservations Coordinator, you will be responsible for managing daily reservation activities, ensuring the accurate and efficient handling of individual bookings, group reservations, and enquiries. You will monitor room availability across channels, maintain accurate booking records, and support occupancy and revenue targets by identifying upselling opportunities and applying rate strategies where appropriate.You will handle guest enquiries and special requests professionally, ensuring a seamless booking experience from enquiry through to confirmation. Working closely with Front Office, Sales, Revenue, and other departments, you will ensure clear communication and coordination to support operational success and deliver exceptional guest experiences.
What You’ll Bring
We are looking for a highly motivated, detail-oriented individual with previous experience in hotel reservations, front office, or a similar hospitality role. The ideal candidate will have strong knowledge of PMS systems, particularly Opera, along with excellent organisational and communication skills.You will bring a keen eye for detail and an analytical mindset, ensuring accuracy in all reservation processes and supporting smooth day-to-day operations. Strong teamwork and customer service skills are essential, along with a positive, can-do attitude and the flexibility to work shifts, including weekends, as required.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Ready to join us? Apply now and let’s grow together.
Located just 10 minutes from Heathrow Terminal 5, Holiday Inn Express – Heathrow T5 is a 300-room hotel is well-suited for both business and leisure stays. Guests can enjoy a complimentary Express Start Breakfast, on-site paid parking, and an on-demand paid shuttle service to and from the airport.
For leisure, popular attractions such as Windsor Castle, Windsor Racecourse, and LEGOLAND® Windsor Resort are only a short drive away, making the hotel an excellent choice for families. After a busy day, guests can relax with food and drinks in the Great Room Restaurant Bar.
The hotel is also close to major business hubs including Balfour Beatty, Travelport, DHL, Royal Mail, and Slough Trading Estate, with convenient access to the M25, M40, and M4, just outside the ULEZ zone. Slough Station provides direct train connections to London Paddington in just 20 minutes.
For meetings and events, the property offers three versatile meeting rooms accommodating up to 120 guests, ideal for corporate events, private dinners, and social gatherings.
Sustainability
The Holiday Inn Express – Heathrow T5 is Green Key Accredited. This accreditation truly highlights the hotel’s ongoing commitment to helping reduce their impact on the environment wherever they can.
