VRF - 182473
Team Supervisor Plus - Birmingham
£30,124.77 per annum
37.5 hours per week - 9 Months FTC ( Maternity Cover)
25th August 2026
About the role
Ensuring contract compliance and quality assurance whilst leading the teams responsible for deliving a ‘Person Centered’ / Trauma Informed’ support to customers working fully as part of a Trident Group. To line mange Lead Workers ensuring they support customers with life skills and empower them to achieve independence and access external services where appropriate.
What you’ll be doing
- Deputise for Service Lead
- Demonstrate commercial awareness in the strategic development of services.
- Using industry best practice to inform new ways of customer involvement.
- Leading the team in a flexible, responsive service which operates in a timely and ‘Person Centered’ / Trauma Informed’ manner
- Provide day to day supervision of the staff team, including carrying out supervisions, appraisals and managing the HR system for all direct reports.
- Ensure the information management system (InForm) is regularly interigated to ensure a quality service is being provided.
- To provide accurate monthly, quarterly and annual reports to reflect the services being provided and to meeting contract requirements.
- Supervise the team performance against contract stipulations and other Key Performance Indicators, meeting all regulatory standards for allocated services.
- Lead and carry out the recruitment and selection of staff, as required in conjunction with HR
- Provide a thorough induction and training programme for all new staff, apprentices and students on placement.
- To oversee and lead quality assurance of all customer paperwork and customer files within service.
- Leading with internal quality audits across the services to ensure compliance with the expected standards and legislation
Who we’re looking for?
- An extensive working knowledge of legislation relevant to the organisation and working with vulnerable adutls.
- Experience of working within a busy environment
- Experience of keeping accurate and compliant records
- Experience of working with Microsoft applications
- Extensive experience of leading or managing a team
- A relevant qualification specific to the role – working towards level 4/5
- Health & Scial Care
- Husing
- Leadership & Management
Why join us?
This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do
The benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Who we are?
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
How to apply?
If you think this role is a good fit for you, click apply and upload your CV!
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
