Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where your communication skills can make a real difference?
We are currently looking for a Charging Service Representative to join our vibrant and dynamic team.
Hours of work: PART TIME - LATE SHIFT (4:30pm - 8pm) FULLY FLEXIBLE - ANY 5 OUT OF 7 DAYS.
This role focuses on understanding customer needs and taking appropriate action in line with established SOPs, policies, and quality standards. It requires maintaining professionalism, adhering to schedules, and contributing to departmental KPIs. The position also supports continuous improvement through effective feedback and ensures full compliance with Health and Safety regulations while promoting a respectful and professional working environment. Key responsibilities include registering new accounts, administering existing accounts, processing payments and recurring payment setups, and reviewing vehicle passage images for classification. The role also involves handling general enquiries, managing Penalty Charge Notices, processing appeals and representations, and responding to complaints across phone, email, and written correspondence.
The ideal Charging Service Representative will have:
Excellent communication skills, both written and verbal
Previous experience in customer service or call centres is preferred
A proactive approach with the ability to problem-solve effectively
The ability to work well both independently and as part of a team
Good organisational skills and attention to detail
