The postholder will extract, compile and present routine operational reports from SystmOne and Power BI to support the General Manager (GM), Associate Director (AD) and HUB leadership teams. They will monitor data quality, follow up with staff regarding required corrections, and ensure data standards are consistently met. The role supports performance monitoring, workflow and capacity understanding, and contributes to the development of improved data processes across the service. The postholder will work collaboratively with team leaders, senior managers and Business leads to ensure data is accurate, complete and meaningful for operational use.
This post may be based at preferred location - Chertsey, Frimley, Leatherhead or Redhill
Data Quality & Validation
Support accurate and complete recording of client information within SystmOne.
- Conduct regular data quality audits and ensure data collection requirements are adhered to.
- Identify errors, gaps or inconsistencies and follow up with teams to ensure timely resolution.
- Maintain an excellent working knowledge of SystmOne data entry standards.
Reporting & Performance Monitoring
- Extract, compile and submit monthly reports to the GM and AD.
- Produce statistical updates and operational reports using SystmOne and Power BI.
- Monitor performance against service KPIs and escalate concerns appropriately.
- Assist in developing new reports and analyses in response to service needs.
Operational Support
- Run and process reports to monitor business processes, flow and treatment outcomes.
- Support Senior Managers with new or changed data collection requirements.
- Maintain spreadsheets, trackers and operational datasets.
Communication & Engagement
- Provide and receive complex information, explaining data quality issues to non analytical staff.
- Work collaboratively with team leaders and senior managers and business leads across HUBs.
- Support training and rollout of new data standards or reporting processes.
- Communicate timelines for reporting and comfortable chasing colleagues for missed data submission deadlines and missing quality data.
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
Please refer to the attached Job description document for detailed overview of job description and main responsibilities.
