Overview
Furniture sales advisor – Based in our Harrogate showroom – Full-time role, working five days per week – Includes weekend working – Previous furniture sales experience required – Product training provided – An opportunity to join a highly successful, growing retail business.
Who we are
Smith’s of Harrogate is a long established, family-owned retailer of high quality furniture, beds and upholstery. We are proud of our 120 year history of being experts in furniture and this pride is shared across our teams.
Excellent customer service is very much at the heart of how we do business and is what our customers expect at all times. Whether in-store or on-line we love to share our expertise and help customers to make choices that are right for them. This is reflected in the very high level of repeat customers we have. It is also reflected in our 1000+ Trust Pilot reviews, from which we have an average score of 4.9 out of 5.
We have a large store in the centre of Harrogate and a strong online presence. We stock the leading brands of furniture, beds and upholstery (eg Himolla, Ercol, GPlan, Venjakob, ViSpring, Harrison, Hypnos) and have a good reputation and relationship with our suppliers. We have our own delivery teams who also help maintain our Trustpilot score.
About the role
Our sales roles don’t come up very often, we have an experienced team of sales advisors who love working with us. This opportunity is to grow our team, to support our increasing sales. It’s a great opportunity to join a successful, dynamic business and to become a member of a friendly and ambitious team.
It will be your job to deliver a best-in-class sales and customer service experience to our highly valued customers. Excellent interpersonal skills are essential, along with a professional and flexible attitude and a keen eye for detail.
You will work as part of our sales team and also interface with our warehouse team and our suppliers. You will be the expert point of contact for your customers and guide them on all aspects of their purchase.
We are a small, diligent and dedicated team. We do what’s needed to get the job done right, so flexibility is very important. No two days are the same.
You will help to ensure that the showroom is a friendly, clean, tidy and safe environment for everyone within it. This includes merchandising the various brand displays.
Our store is open seven days a week, from 0900-1730 Monday to Saturday and 1030-1630 on Sundays. You will work five days out of seven, at least one of which will be at the weekend. We will agree working days with the successful candidate.
About you
You will be experienced in retail sales and have furniture sales experience. You will be self-motivated and have a positive, can-do attitude. Enthusiastic to learn about our product ranges and to keep this knowledge up to date, you will also have a general interest in keeping up to date on interior design trends.
You will be recognised for your passion for, and pride in delivering outstanding customer service.
You will able to communicate well with customers and colleagues, and use your problem-solving skills to overcome obstacles. You do this with both confidence and empathy, thus developing trusting relationships.
You will have good organisational skills, enabling you to follow the business processes related to sales.
A reasonable level of IT competence is required. Enough to ensure smooth delivery of customer service and order management.
We offer:
A friendly and supportive working environment.
We will provide you with full product training to get you up and running quickly. You will also receive ongoing training to support your continued development.
28 days annual paid holiday (bank holidays are included in this).
Company pension scheme.
A generous staff discount is available after completion of a probationary period.
This is a full-time role, with five days worked per week (Monday to Sunday).
We offer a very competitive salary, comprising basic pay and a performance related bonus.
We are proud to be an equal opportunities employer.
Action:
Candidates interested in developing their career with us should upload their cv, along with a covering letter telling us what attracts you to this role.
If you would like to have an initial informal and confidential chat please call Fiona Smith on 01423 567890.
No agencies please.
Closing date: 31 August 2026.
Job Type: Full-time
Benefits:
Ability to commute/relocate:
- Harrogate HG1 5DR: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have furniture sales experience?
Experience:
- Retail sales: 2 years (preferred)
Work Location: In person
