About the team:
An exciting opportunity has arisen for a Senior Administrator working for the Crisis team and other clinicians in the multi disciplinary team (MDT) across the Service.
About the role:
This is a full-time position based at Croydon CAMHS, Christopher Wren House.
The post holder will work alongside CAMHS clinicians, assisting with queries, composing correspondence, proof reading, booking appointments, diary management, minute taking and provide general admin support to Crisis team, Consultants and clinical members of the Service. The post holder will possess the ability to work on their own initiative, to liaise effectively with a broad range of professionals, families, young people and to maintain confidentiality.
In addition, the post holder will have strong links with the wider CAMHS administrative team and cover on an ad hoc basis when required.
a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
b) The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.
c) Due to the focus of the team in working collaboratively with A&E and other crisis teams, the post holder must proactively create and maintain effective working relationships with these partners.
d) Managing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
- Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from key-worker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
- To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.
- To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
- Ability to work in an unpredictable pattern, dealing with frequent interruptions.
- Organise the booking of interpreters and translation of correspondence, where appropriate.
- To arrange appointments and meetings as required.
- Attend meetings including team meetings and produce minutes.
- Order stationery and be responsible for the following up of orders
- To add referrals to the Trust patient database within 24 hours of receipt.
- Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection
See job description in full.
