Job Summary
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.
Join us at Greyfriars , where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.
Responsibilities
- Supervise and coordinate the daily activities of the bar and restaurant teams to ensure high standards of service and guest satisfaction.
- Supervise the hotel guests and ensure a smooth check in is delivered and all guests needs are catered to throughout their stay.
- Lead, motivate, and support staff, fostering a positive team environment centred on hospitality excellence.
- Oversee guest interactions, addressing any concerns promptly and professionally to uphold the organisation’s reputation.
- Manage reservations, seating arrangements, and table allocations to optimise operational efficiency.
- Ensure compliance with health and safety regulations, licensing laws, and company policies at all times.
- Assist in training new team members and conducting ongoing staff development programmes.
- Collaborate with kitchen and front-of-house teams to deliver seamless service experiences.
- Monitor stock levels, place orders when necessary, and control wastage to maintain profitability.
- Handle administrative duties including reporting, scheduling, and human resources management as required.
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies
- Menopause Friendly Employer
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
Qualifications
- Proven supervising experience within a hotel or hospitality environment.
- Strong leadership skills with the ability to motivate diverse teams under pressure.
- Excellent guest service skills with a friendly yet professional demeanour.
- Previous hotel experience is highly desirable but not necessary.
- A genuine passion for hospitality combined with excellent communication skills in English; additional languages are a plus. This role is ideal for a proactive individual eager to contribute to a vibrant hospitality setting while developing their managerial expertise within the hotel industry.
Pay: £13.00-£13.50 per hour
Work Location: In person
