OAL is looking for a Trainer – Automation Systems to help customers successfully adopt and gain value from our automation solutions across the food manufacturing sector.
This is a hands-on, field-based role where you will work directly within live production environments, helping operators, supervisors, and site teams use OAL systems confidently and effectively.
If you enjoy working with people, solving problems, and helping customers succeed in real-world manufacturing environments, this role offers a unique opportunity to combine training, customer engagement, and operational improvement within a growing automation business.
What you will be doing
System adoption and value delivery
Support customers in using OAL systems effectively within live production environments, ensuring systems deliver measurable operational value and become embedded within day-to-day processes.
Validate that systems are being used correctly and consistently, identify gaps between system capability and actual usage, and help customers maximise performance and reliability.
Customer engagement and relationship management
Act as the primary customer contact during the adoption phase following project delivery.
Build trusted relationships with production, technical, quality, and management teams while maintaining ownership of customer outcomes and ensuring a positive customer experience.
Lead structured post-installation reviews and help customers achieve their operational objectives.
Training and capability development
Deliver practical, hands-on training that helps operators and users become competent and confident with OAL systems.
Operational performance and compliance
Support customers in maintaining compliance, audit readiness, and operational consistency.
Continuous improvement and expansion opportunities
Identify process improvements, operational efficiencies, and automation opportunities during customer engagements.
Product and engineering feedback
Gather feedback from customers, identify recurring usability challenges, and provide valuable insight to engineering and product teams to support future improvements.
Support the testing and validation of system enhancements and contribute to the continuous improvement of OAL solutions.
What we are looking for
- Industrial or manufacturing experience
- Training and coaching ability
- Customer-facing communication skills
- Problem-solving mindset
- Operational awareness
- Collaborative approach
Desirable experience
- Food manufacturing or regulated production environments
- Customer success, system adoption, training, or implementation roles
- Automation systems including PLCs, vision systems, and integrated production technologies
- Auditing, compliance, or continuous improvement activities
Full UK driving licence
Required due to regular travel to customer sites across the UK.
Why join OAL?
- Opportunity to work directly with leading food manufacturers across the UK
- Play a key role in helping customers gain value from innovative automation technology
- Combine training, customer engagement, and operational improvement within one role
- Exposure to advanced automation and production systems
- Collaborative and supportive working environment
- Opportunity to influence customer experience and long-term business growth
- Ongoing professional development and funded training opportunities
- Fast-paced SME environment with genuine career progression opportunities
Salary and benefits
- Competitive salary
- Pension scheme
- 25 days holiday plus bank holidays
- Ongoing training and professional development
- Funded development opportunities relevant to the role
- Career progression opportunities within a growing business
About OAL
OAL helps food manufacturers automate. Based in Peterborough, we are an innovative family business providing automation and system integration services to the food industry.
As a growing SME, we offer genuine opportunities within a fast-paced and supportive environment. If you are passionate about helping customers succeed, developing people, and improving operational performance through automation systems, we would love to hear from you.
