Are you passionate about delivering positive customer experiences? Do you enjoy building relationships both internally and externally? Want variety in your work?
If your answer is 'yes', keep reading.
Who we are?
At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.
What you'll do.
You'll join our Assistant Relationship Management Team Novuna Business Cash Flow. In this role, you'll support businesses by managing a caseload of accounts and helping them with their day-to-day needs. You'll work closely with Relationship Managers to ensure clients receive excellent service while helping to protect our lending. This role reports to the Client Services Team Leader. Does this sound like the kind of variety you're looking for?
You'll also
Stay in touch with clients, keeping them updated on actions and any issues with their accounts
Support Relationship Managers with account reviews and help surrounding teams when needed
Act as a point of contact for queries, making sure issues are resolved quickly
Handle admin tasks and respond to client questions with care and accuracy
What you'll bring.
You're someone who's eager to learn and loves helping others. You're organised, friendly, and excellent at solving problems quickly. You enjoy working with people and take pride in creating positive outcomes. Do you have a keen eye for detail and a can-do attitude?
You'll be a great fit if you:
Have an inquisitive mindset with great attention to detail
Can talk with clients in a clear, reassuring, and professional way
Are organised and comfortable managing a varied workload
Have excellent communication skills, both verbal and written
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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