Pyramid Support & Systems Officer
Location: Luton
Hybrid Working - Full Time Monday to Friday 9:00AM - 5:30PM, May involve occasional travel to other sites.
Salary - £38,000 - £50,000 per annum depending on experience
Role Overview – What is it?
To provide day-to-day support for the Omniledger Pyramid Housing Management System
and its users across THN. The postholder will act as a key operational support resource,
helping resolve user queries, maintain data quality, undertake testing activities, and assist
with system-related projects. The role will work closely with the Systems & IT Lead, who
retains overall ownership, governance, strategic development, and continuous improvement
responsibility for Pyramid.
Main Duties:
Provide first and second-line support to Pyramid users across the business.
- Investigate and resolve routine system and data queries.
- Assist users with processes, navigation, and best practice use of Pyramid.
- Support data cleansing, validation, and data quality improvement activities.
- Assist with user acceptance testing (UAT) for system changes, upgrades, and
- enhancements.
- Liaise with Omniledger support regarding incidents, defects, and service
requests.
- Produce and maintain user guides, procedures, and process documentation.
- Assist with report validation and data analysis activities.
- Support system administration tasks as delegated.
- Help identify system issues, trends, and opportunities for improvement.
- Provide administrative support for change requests and configuration
activities.relating to Pyramid and associated business systems.
- Assist the Systems & IT Lead with project delivery and operational priorities
Criteria
Essential:
- Previous hands-on experience using the Omniledger Pyramid Housing
- Management System in an operational capacity.
- Experience working within social housing, supported housing, homelessness,
or a related sector.
- Strong understanding of housing management processes and data.
- Experience dealing with user queries and providing system support.
- Good analytical and problem-solving skills.
- Strong attention to detail and data accuracy.
- Strong communication and stakeholder engagement skills.
- Desirable:
- Experience working with the TrueContext mobile working platform.
- Experience supporting integrations between business systems.
- Experience working with reporting tools such as Power BI.
- Knowledge of system testing and change control processes.
- General IT support experience, including device setup and deployment,
- troubleshooting hardware and peripheral issues, workstation installations,basic network connectivity checks, and assisting users with common technology related issues.
- Personal Attributes:
- Customer-focused and approachable.
- Organised and able to manage multiple priorities.
- Able to work independently while supporting a wider team.
- Proactive with a continuous improvement mindset.
- Strong attention to detail and commitment to data accuracy.
- Willingness to learn and develop knowledge of THN systems and processes.
Join us as a Pyramid Support & Systems Officer to leverage your technical expertise in a fast-paced environment where innovation drives success!
Pay: £38,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free flu jabs
- On-site parking
- Referral programme
Experience:
- First or Second Line IT Support: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Luton (Bedfordshire, East of England Region)
