Job Ref: FOC2332
Branch: Polo Club Hotel
Location: Dallas Burston Polo Club, Southam
Salary/Benefits: 13.39 per hour plus service charge
Contract type: Permanent
Hours: Part Time
Hours per week: 0
Posted date: 03/08/2026
Closing date: 03/09/2026
Who are we
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
The Guest Service Assistant will be an integral part of the team. As the Guest Service Assistant, you’ll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check-in to check-out. If you love meeting new people and thrive in a vibrant, fast-paced environment, this is the perfect opportunity for you!
Your responsibilities will include:
- Managing guest queries and requests, ensuring seamless check-in and check-out.
- Resolving guest concerns and issues promptly, ensuring guest satisfaction.
- Assist with reservations, room allocations, and billing.
- Keeping the front desk organised, welcoming, and running smoothly.
- Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
- Upholding hotel policies and procedures to maintain high standards of service.
Key Requirements
To be successful in this role, you should possess:
- Customer service experience, with a strong commitment to delivering exceptional service.
- Attention to detail and organisational skills.
- IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
- Strong communication skills.
- Previous hospitality experience is a plus but not essential.
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Opportunities for professional growth and development
Award winning events venue nestled in the Warwickshire Countryside, offering guests a choice of four stunning venues across our 600-acre site.
We host an array of polo and equestrian sporting events throughout the year.
Our venue is a real hive of activity in the equestrian sporting arena and everyone is welcome to come and spectate at all of our events.
