Role: Housing Officer
Location: Telford
Job Type Permanent
Reports To: Housing Manager / Senior Housing Officer
Salary: £30,000 Per annum
Essential: Experience within a similar role & a Full UK driving license with own vehicle.
Purpose Of The Role:
The Housing Officer is responsible for managing a portfolio of properties and tenancies, ensuring that residents receive a high standard of service. The role involves tenancy management, rent collection, neighbourhood support, and resolving housing-related issues in line with organisational policies and legal requirements.
Key Responsibilities:
Tenancy Management
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Manage the letting, and termination of tenancies in accordance with housing policies.
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Conduct tenancy sign-ups, home visits, and inspections to ensure compliance with tenancy agreements.
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Support residents with issues relating to tenancy sustainment and welfare.
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Handle breaches of tenancy, including anti-social behaviour (ASB) cases, rent arrears, and property misuse.
Rent & Income Management
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Monitor rent accounts, identify arrears, and take proactive steps to recover outstanding debts.
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Work with tenants to develop affordable repayment plans and signpost to financial support services.
Neighbourhood & Estate Management
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Maintain clean, safe, and well-managed estates through regular inspections.
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Liaise with contractors and maintenance teams to resolve repairs and property issues.
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Promote community engagement and positive relationships between residents.
Customer Service & Support
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Provide responsive, professional customer service to tenants and applicants.
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Work collaboratively with internal departments and external agencies (e.g., social services, police, community groups).
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Support vulnerable tenants by referring them to appropriate support services.
Compliance & Record Keeping
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Ensure compliance with housing legislation, data protection, and safeguarding procedures.
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Maintain accurate records, case notes, and reports using housing management systems.
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Contribute to policy reviews, audits, and service improvement initiatives.
Essential Skills & Experience
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Experience in housing management, tenancy support, or community development.
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Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
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Excellent communication, negotiation, and conflict resolution skills.
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Ability to manage a busy workload and prioritise effectively.
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Competent in using housing management software and Microsoft Office.
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Full UK driving licence (if required for the role).
Desirable Qualifications
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Chartered Institute of Housing (CIH) qualification or working towards it.
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Experience working with social landlords, local authorities, or housing associations.
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Knowledge of welfare benefits and financial inclusion initiatives.
Core Competencies
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Customer Focus
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Problem Solving
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Teamwork
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Integrity and Professionalism
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Attention to Detail
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Resilience and Empathy
What We Offer:
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The opportunity to make a lasting impact on services supporting individuals with complex needs.
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Ongoing training, professional development, and clinical support.
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A supportive, values-led culture that encourages innovation and best practice.
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Benefits include:
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24/7 access to a doctor (for you, partner, and children under 18)
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Day off for your birthday
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YouLife (exclusive employee discounts on retail, travel, and dining)
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24/7 mental health support (for you, partner, and children)
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Home-life advice and life insurance
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Salary sacrifice on cars (post-probation)
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Employee of the Month initiative
