Job Title:
Assistant Bar & Restaurant Manager
Our Values – The Heart of Hospitality (DUCKIE)
At DoubleTree by Hilton Stoke-on-Trent, we pride ourselves on being the Heart of Hospitality. Everything we do is rooted in care, connection, and creating exceptional experiences for our guests, our community, and each other.
Our culture is shaped by DUCKIE:
- Delivering Exceptional Service – Going above and beyond for every guest
- Understanding Individuals – Valuing every guest and team member as unique
- Caring Culture – Supporting one another with kindness and respect
- Knowledge – Continuously learning and sharing expertise
- Inspirational Approach – Leading with positivity and passion
- Empowering – Giving our team the confidence and tools to succeed
Job Purpose
To support the Food & Beverage Manager in the day-to-day running of the bar and restaurant, ensuring exceptional guest experiences, strong team engagement, and smooth operational delivery aligned with our values.
Key Responsibilities
- Support the management of daily bar and restaurant operations
- Lead shifts, ensuring service standards are consistently delivered
- Inspire, coach, and develop team members in line with DUCKIE values
- Deliver exceptional guest service and handle guest feedback professionally
- Assist with stock control, ordering, and cost management
- Ensure compliance with licensing laws, health & safety, and food hygiene standards
- Drive revenue through upselling and promoting offers
- Support recruitment, onboarding, and training of team members
- Maintain a clean, safe, and welcoming environment
What We’re Looking For
- Previous experience in a bar or restaurant supervisory/management role
- Passion for hospitality and delivering outstanding guest experiences
- Strong leadership and communication skills
- A positive, hands-on, and proactive approach
- Ability to work in a fast-paced environment
- Knowledge of food safety, licensing, and health & safety standards
What We Offer
- A supportive and inclusive working environment
- Opportunities for career development within Hilton
- Training and development programmes
- Team member benefits and discounts
- The opportunity to be part of a values-driven team
Job Types: Full-time, Permanent
Pay: £28,704.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Work Location: In person
